Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs reviews

Showing 33 reviews with 3 stars · Clear filters

jim F.
Nov 30, 2022
Overcharged
Update - customer suooort got back to me and fixed the price. Looking forward to receiving it. Was buying under the Black Friday special Then was charged US70 more after I approved payment for the lesser amount Have raised a query days back but haven't heard back.
Response from Kineon LabsNov 30, 2022
Hello Jim, Thank you for raising this issue to us. We do apologize if we were not able to respond right away as we've had a spike in customer inquiries due to Black Friday & Cyber Monday. Rest assured knowing that we're working around the clock to accommodate all our customers! That being said, we've gone ahead and rectify the charges and applied the Black Friday promo to your order and as a sign of good faith, processed a free shipping on top of it. We've sent you a follow-up email along with the details of the request so we look forward to your reply! With kind regards, Edward Kineon Customer Support Team
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barbara.suzuki
Nov 5, 2022
Slow response
Slow response. Very pleasant but no info response to my questions regarding use of devices on hip joint Did follow up fairly promptly when I asked about delivery
Response from Kineon LabsNov 7, 2022
Hey Barbara, thank you so much for the feedback and we apologize for the delays in getting back to you. We've sent you a reply in the ticket you sent to answer your inquiries. Looking forward to your reply!
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Lynette S.
Nov 2, 2022
I’ve only used it a few times but I…
I’ve only used it a few times but I like it. I haven’t noticed a change just yet in my knee but it’s only been a few uses. I have a chronic knee issue so expect it to take longer, would have liked some guidance on usage of the device such as frequency and length of use.
Response from Kineon LabsNov 7, 2022
Hello Lynette, thank you so much for the feedback! We understand that you're not getting the results that you've been hoping for with the device. We've sent you a follow-up email highlighting some tips for better usage as well as protocols that you can follow. We hope to remedy your pain and turn this into a more positive review! Looking forward to your reply!
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Kunde Pierre-Yves M.
Oct 29, 2022
Well documented
Well documented. My only complain is that I did not find a procedure to use it. Do we need a charger. Is there a problem between 110 or 220 ( Europe). Does it function with battery? Nothing is mentionned
Response from Kineon LabsNov 7, 2022
Hello Kunde, thank you for the feedback! We apologize for the lack of information regarding your questions but we'd be happy to answer them for you! Regardless of the voltage, all you need to use is a charging adapter with 5V input to charge the devices in the dock. We've sent you a follow-up email with a quick-start guide and provided some information regarding usage. We hope this helps!
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Jeffrey B.
Oct 27, 2022
I really like the design and the red…
I really like the design and the red light bulbs are really bright and it is easy to fit to the leg. The charger works easily, just slip out there lights and put in. The major reason I rated a 3 star was the poor battery charge. If I fully charge the unit and leave it over night its lost most of the charge and needs a recharge. Also, each treatment shuts off after less than five minutes, requiring multiple turning on and off. Is there a way to get a longer treatment or are my batteries defective?
Response from Kineon LabsOct 31, 2022
Hello Jeffrey! Thank you for the review and we're very sorry to hear about the issues with your modules. We've sent you a follow-up email asking few a few details so we can resolve these issues right away. If the device are found faulty, we'd be more than happy to send you new ones! Looking forward to your reply!
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Linda T.
Oct 17, 2022
The device itself seems to work
The device itself seems to work, but the strap they sent is broken and doesn't snap together.
Response from Kineon LabsOct 21, 2022
Hi Linda! Thanks for sharing your feedback. Great to hear the device is showing positive results for you so far! Really sorry to hear the issues you're having currently with the strap. We'll reach out to you shortly to help you get a replacement strap sorted.
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andy S.
Oct 17, 2022
after 2 months
Actually after 2 months - nothing has changed .... unfortunately !
Response from Kineon LabsOct 20, 2022
Hi Andy, we're so sorry to hear that your condition has not improved! We'd be more than happy to assist you further in using the Move+! Can you please send us an email at [email protected] so you can give us more information about the issues you've been encountering? Looking forward to your reply!
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willy
Oct 14, 2022
I’m done with my order and now I’m…
I’m done with my order and now I’m waiting to receive. Took me 4 tries to order through Amazon Pay and PayPal. I lost 10% discounts
Response from Kineon LabsOct 18, 2022
Hello Willy! We're very sorry for missing out on the discount! We'd be more than happy to reapply it to your order and process a refund accordingly instead. We've sent you an email to ask about the issue. Looking forward to your reply! With kind regards, Edward Kineon Customer Support Team
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