Kineon LabsReviews of kineon.io

Really REALLY awful customer service experience. I ordered the move+ based on the website saying it can be used on any body part. I then discovered to use it on the back, I need an extender strap. I still order, get no notification of order processing and then they tell me that I paid for 3-5 days delivery but there is actually also a 3-5 day processing time Total mess of a company

I´m from México and i was doing my research for worldwide shipping i email them before i purchase kineon, I had to ask them by email for my package because in 2 weeks they can never sent it. I pay for international shipping and the Navidium protection and i put my address which is in Cancún, Mexico. UPS says that my package was delivered today and i had no package in my building, i enter to the page and i saw that the put another address. I had the screenshots where i put my address. This is an investment and its not a cheap device. I dont know what happend with my package!

Tried multiple number s and have not been able to speak with a human. Interested in the product but there are so many scams out there, its hard to be sure.

We used the thing now for over a year, my wife for her knee problems, me for my shoulder problems. Regularily and placing the strap as recommended in the many mail shots. The effect was zero, zilch, nada in both cases. I have doubts that some of the glowing reviews are real or fakes. In short, thrown away money. But at least it does not hurt, hopefully. Cheers Guenter

I got charged an extra $30 plus American for extra insurance on postage which I did not request. I have repeatedly emailed to ask for a refund for this with no reply. Not impressed. It’s no good having a good product and lousy pr.

I never got a response for my question, yet I keep on being asked by your robot to give a review about the help I got, which was None. Please stop sending these emails and pestering potential customer. It is more than annoying. Please remove me from your database

I have never received my product.

One of the three red light units doesn’t take or hold a charge, and I can’t assess whether the product actually helps with my knee pain. When I reported the non functioning unit, rather than replace the unit, the marketers asked me to put the unit through all possible use and charging configurations, actions I already performed . All I wanted was a replacement or a refund, and I received neither. However, the company continued to send me multiple requests for me to invest in their product. They should spend more effort on quality assurance and customer service and satisfaction before hustling for investors. I’m very disappointed with their response, and I wouldn’t recommend this product.