Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs reviews

Showing 22 reviews with 2 stars · Clear filters

Gerardus H.
Dec 16, 2022
Still do not have the device 15 days…
Still do not have the device 15 days after ordering/paying. No good to be told that distribution is outsourced. Surely it should not be up to your individual customers to chase your contractors? Plus having tried, no response from Buffalo. Thanks, Gert Hoogland, MD
Response from Kineon LabsDec 16, 2022
Hello Gert, Thank you for raising this issue with us. I just want to clarify with you that we're still on schedule with your order's delivery as mentioned in our previous emails. Kindly understand that it will take time especially for deliveries in South Africa due to the distance. With that being said, we have been in contact with you and we're making sure no issues arise with your parcel's delivery. As promised, we're reaching out to the local courier handling your delivery and make sure to push as soon as possible. Hope this helps! Kind regards, Edward Kineon Customer Support Team
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ctone
Oct 27, 2022
I don't feel any changes after several…
I don't see any change after several weeks of daily usage. I may not be for my case.
Response from Kineon LabsOct 31, 2022
Hello there! We're very sorry to hear that there were no improvements after using the Move+. We appreciate the feedback so rest assured that we'll do our best to help you resolve this! We've sent you a follow-up email to gather more information so we can provide you the most optimal way of using the device and alleviate the pains you're having. Looking forward to your reply!
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Gerry F.
Oct 20, 2022
So far it is not helping.
So far it is not helping. It will only run about three 5 minute sessions before the batteries are exhausted.
Response from Kineon LabsOct 22, 2022
Hey Gerry, thank you so much for raising these issues! We've sent you a follow-up email to ask for more information so we can assist you in resolving your issues with the device not helping with your problem as well as its battery life. We look forward to your reply!
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Steve H.
Oct 17, 2022
Have used product daily for about 2 months
Have used product daily for about 2 months. 15 to 20 minutes on each knee. Really have not increased any of my mobility, and very .little pain relief. I will continue to use for the next couple months in hope of more positive results. But so far other than a slight warming sensation in the area being treated nothing.
Response from Kineon LabsOct 22, 2022
Hello Steve, we appreciate you for letting us know about your situation. We've sent you a follow-up email to know more about the issue so we can help you solve this right away! Looking forward to your reply!
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Jo
Oct 13, 2022
Frozen Shoulder
Have been using it on a frozen shoulder. Strap not exactly perfect for this. top of arm also painful so used it there as well, 10 mins for each, every day for over a week. No difference in pain nor movement. Now seeing a Chinese Dr and after 6 acupuncture and other treatments we are getting somewhere - but no longer using the device. might try it again later or on knees. Can it be used over clothing?
Response from Kineon LabsOct 18, 2022
Hello Jo! We appreciate you for letting us know. Can you please send us an email thru [email protected] so we can further assist you with this issue? We'd like to ensure that the device is being used properly but we can happily say that there are studies made that shows positive effects of Photobiomodulation on frozen shoulders. It really needs about 10 therapy days to really show and carries on improving after the therapy. Part of your acupuncture results may be the benefit of the PBM but for your reference, you may check this out: https://cjns.gums.ac.ir/browse.php?a_id=518&slc_lang=en&sid=1&ftxt=1&html=1 We'll look forward to your email so we can assist you in ensuring that the device is set up to your body properly! With kind regards, Edward Kineon Customer Support Team
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Ni C.
Oct 1, 2022
Start up feedback
The strap has been frustrating! a straight strap with movable module placements would be more helpful. Now main modules fit around front of knee and the two at the side end up in a random not near joint area. i can feel the warmth with placement but seems to have minimal effect for partner.
Response from Kineon LabsOct 2, 2022
Hi Ni, sorry to hear your frustrations with the strap here. It sounds like you might be wearing it with the module at the front of the knee rather than at the back (which we would recommend). This will allow for a more comfortable placement. We recently published a live video where the Founders walked through how to position and use the device for optimum results. You can find this here - https://youtu.be/4rJT8vexCkM?t=1060 Please feel free to reach out to us if you have any other concerns regarding usage or effectiveness, and we can provide some protocols to help.
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