Kineon LabsReviews of kineon.io

I purchased the kineon move + after seeing countless YouTube reviews saying how good the device was for helping knee arthritis and post running recovery. I now realise that a You Tuber will say only positive things if they are given a device to test. My review is ‘it looks great, it’s well made, but it doesn’t work, absolutely it doesn’t work and I feel a bit of a mug”

If I could give less than 1 star I would. The order was processed okay but Kineon did not keep me informed about despatch/delivery as specified when I ordered. About a week after I received it on 8 November 2024 one of the modules stopped working. It turns on for max 3 seconds and then goes off - recharging makes no difference. I made contact by phone and email and after sending a video of the affected module was told that a replacement was being sent out. 3 weeks later and in spite of email follow ups where I was assured the despatch was being chased I have received nothing. I’ve had contact with 3 or 4 different people which leaves me with little confidence that I will get the replacement this millennium. And for anyone trying to reach Kineon by phone don’t bother as it always goes to voicemail and no-one comes back, except of course if you want to spend more money - I’m surprised there isn’t a dedicated sales hotline. In the meantime I’m still being bombarded with Black Friday promotional emails. The Move+ is not cheap and is marketed as a premium product however this is clearly a company that does not have proper quality control in place and has prioritised sales over service which is extremely poor. Aside from these issues the strap that you have to purchase separately is incredibly overpriced for what it is. The fastenings are fiddly and the module in the few days that all were working is bulky and not the most comfortable to use. At some point or other you are likely to need the strap so why is it not included in the price - could it be that Kineon are planning to make as much money as quickly as possible before moving onto something else? These might be issues that are ok to live with if you have a fully functioning product. Based on my experience I would steer clear of Kineon. Forrest Smith if you are going to put your name behind the endless Black Friday promotions then you should also ensure that you have proper after sales support in place. Kineon when am I going to receive my replacement module? I have 3 other red light products and all work perfectly - in every case the service before and after sales has been excellent - @Kineon I can provide names if that will help to improve yours from pathetic to halfway decent. Failing you sending me a replacement module I would happily settle for a refund - who needs a partially functioning product? Please can someone get back to me.

Terrible. Ordered the product a month ago. Did NOT say out of stock and apparently it was? Still hasn’t even shipped a month later. Each week they say next week and we will keep you informed “ every step of the way” yet fail to inform about anything. I had to inquire when the product didn’t show up. This could be a scam. I’m still waiting from my October order and it’s now Nov 23…

If I could leave a zero or less, I would. I ordered the move +. Kineon never told me they were out of stock. When the device did not arrive I had to contact them ( seems it should be the other way around). I was then informed they were out of stock. They continued to state they would “keep (me) informed at every step of the way” yet missed at least two delivery dates they represented to me. Each tme, , I had to initiate contact. Based on my experience and in my opinion, their inventory management controls are completely missing and their “customer service” is disingenuous. By continuing to delay the next expected delivery date they deprived me of the ability to purchase another device during holiday special offers. It doesn’t matter if their product works if they can’t deliver it. Based on my experience If you value customer service , look elsewhere.

The device worked fine a few times, but now one of the lasers won't turn on and one will not hold a charge for very long. Very poor quality product. Doesn't even last a few weeks. Then the company is making me pay for shipping to return a faulty product. They made no attempt to fix the product or send me a new one.

Received unit and 2 of the lasers did not work and the 3rd one turned on and wouldn't turn off. After requesting a return label for the defective item they insisted I keep the defective unit and they would keep $250.00 of what I paid. No thanks. Finally was able to get a packing slip for the box, but was required to purchase my own return shipping. It's been 10 days since the package arrived at their warehouse and customer service says "it might take a while to find, because we have so many packages coming in and out". If they don't have a department for returns- that does nothing but scan and process returns coming in- there's something wrong. I have a feeling it's going to take a while to get my refund- if I get one at all! Don't waste your time and money with Kineon... Find another reputable company.

Placed an order on their website. A week goes by without any real information on the shipping status, but I've collected a dozen spammy emails to purchase an additional unit. Attempted to query status by looking up the purchase and it displays "order not found." Gave a ring to their US customer support line at 10AM on a weekday...there's no ring tone and it goes straight to a AI bot telling me to leave a message. Ahem, try using the chat feature again at their published working hours. No response. Kineon doesn't seem to operate at the published hours nor can you get a hold of anyone from that company. When I was finally able to get a hold of them, they ignored my request to cancel the order until I sent 2 more replies.

This company does not publish negative reviews from users. I purchased this device. It did not work. But that's fine. Ultimately, I returned the device. I wrote a review as they requested, but they never posted it on their site. This review was accurate and professionally written. It turns out they don't publish most negative reviews. 99 percent of their reviews are glowing. I did find some more realistic reviews on other sites such as Google. Shame on them.