Kineon LabsKineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Siobhan G.
Impossible to get a reply from Customer Service. Purchased in error and immediately tried to cancel the order. Only reply was from the AI chat function, saying it was too late to cancel! Numerous emails ignored.
Tom C.
Scam. They keep stalling so I can’t get a refund now and they refuse to send the product. I should have purchased from a reputable company instead. Most of their positive reviews are fake.
Lisa Pleines C.
Unfortunately communication with the company is quite slow so resolving my issue has been unnecessarily time-consuming. In addition, although they offer payment through Flex with a promised Letter of Medical Necessity for my FSA provider, they refused to provide that, saying the product was auto-substantiated. Unfortunately not for my provider so now I'm struggling to get a refund before my card gets turned off.
Ari G.
One of the modules lost its ability to stay charged for more than a few minutes. Rather than replacing it, the company asked my to buy the new one and offered me a rebate of half only if I placed a good review. Then after I bought it from the company site directly they told me it would only honor it if I posted a review on Amazon which is impossible without the Amazon account. They tried to get me to write a fake review and then didn’t honor Their word. The company’s product isn’t great and their business pracices are suspect.
Richard
I purchased a Kineon Move + for over £400 and when I fully charge the batteries and leave the unit unused for for I few days all 3 red light units fully discharge. This is very poor given you can leave a mobile phone fully charged and unused for days and see minimal loss of charge. I haven't noticed any benefit from using the 3 red lights. This device is a terrible design and way over priced.
Dusty L.
I used the product with great results for a year and a half. I can no longer use the product because one of the light holders broke. Replacements are not available, although the company says they are and they will send. They won't send. I regret purchasing from Kineon and will never do so again.
nm
I have experienced no effects at all after using the device regularly for several weeks. It does nothing. I emailed the company multiple times to arrange a return and refund (they advertise a 30 day free return policy). They have not replied to any of my emails. I will file consumer protection complaints with my state attorney general as this amounts to false and deceptive practices, I.e., fraud.
Clem
The worst company I have ever dealt with! I purchased and paid on Oct21.2024 and have yet to receive my order (Dec 16/24). Kineon kept on blaming delayed shipping. Kineon’ shipping department on two occasions advised of an address problem and I advised of the correct Zip code despite the zip code being correct on my initial order. Incredibly Kineon still shipped using wrong zip code and courier advised of my order being undeliverable and returned. I Advised Kineon and I am still waiting for Kineon to correct and to ship my product to me. No response. Kineon’s usual response to emails consists of stock auto replies… So you know they read squat! Very frustrated!!! Dec31,2024- still no delivery!!!!
