Kineon LabsReviews of kineon.io

Have not needed much Customer service support, however, when required, they were responsive and even though I was well outside of the warranty period they replaced my strap without issue.

Excellent customer service. Problem resolved super fast. Response is quick and any needed corrective action processed quickly. Again excellent service! Could you train other companies?

I was experiencing a problem with one of my IR modules, so I contacted them to get a replacement. They responded quickly, and they are sending me a replacement module. A perfect customer support experience!

Forest and Noel are absolutely amazing and the entire team as well. I would like to thank you all. Move Plus pro is God sent IMO! I use it every day and I would be useless without it. I unfortunately had a Bluetooth connection issue and contacted the team. Forest himself emailed me the same day. As well as Noel, I offered to pay for the replacement module because it was out of warranty but they wouldn't accept it. Thank you Forest and Noel as well as the entire team... My injuries are as follows: Right leg/Torn acl, mcl, lcl broken femur bone fractured ankle and ripped hamstring in one accident. Also posterior deviated clavicle and two blown out shoulders. And 3 broken floating ribs God bless you all 🙏✝️❤️

I am an 80 year old female with mild OA and on going pelvic imbalance. I have had my KINEON Move+ for over a year. I use it daily for my hips, knees, ankles and hip flexors when I have overextended myself. After a couple of 15 min sessions with my KINEON I can get up and get going again! I highly recommend this product. I have always experienced excellent customer service. Representatives have responded to my email questions with very timely responses and solutions to my issues. I highly recommend this product.

I was provided excellent customer service and the agent followed through until my issue was resolved.

I am very satisfied with the level of support received. Daphne was understanding, professional and proved a satisfactory resolution to my situation. I have already recommended Kineon to friends and family that purchased it too, and I will be sure to continue recommending it. Thank you.

Absolutely outstanding customer service from the Kineon team. I reached out for some guidance regarding tennis elbow, and the depth of knowledge and detail provided by Jaiko was exceptional. Rather than just offering generic advice, he took the time to provide a clear and detailed treatment protocol, explaining exactly where and how to use the device for the best results. I’ve already started implementing the recommendations provided and am genuinely beginning to feel an improvement. It’s rare to receive this level of personalised support and genuine care from a company after purchasing a product. Couldn’t be happier with both the product and the service. Highly recommended.