Kindred SplendorReviews of kindredsplendor.com

We love our Pet photos of Kindred Splendor. They are adorable and we get so many compliments on them!

I ordered a customized photo for my dad of our 16 year old dog Balashi that passed last year. I loved the way it turned out soo much I ordered myself one too! Thank you Kindred Splendor for portraying a lifelong memory for us in the most perfect way <3

I cannot recommend them enough! I order in December for my bf in Canada and was afraid it wouldn't get on time but it did. The only thing to consider is that when asking for modifications, it will take them 4 extra days to send you the new proof. However, I reached customer via live chat and they help me expedite the whole thing (you should def use this tool on their website, truly FANTASTIC) Long story short, he got the present in time and was insanely happy with it!

The turn around time was great, the picture came packaged well and looked exactly like the preview they sent. I was very pleased.

Currently a bit frustrated with this company. I placed my order for 3 pet portraits on 12/5 after reviewing the online description of a 24-48 hr turnaround time and 3-5 day shipping window meaning I had plenty of time to order for Christmas. I had not received any communication from the company and reached out on 12/9 to ensure I didn’t miss any communication or requests from them. Twice, in response, I was told my proof would be sent to me on 12/10 and 12/12, but did not receive it until 12/13. I was told it would ship within 3-5 days and should arrive for Christmas. I did receive a shipping notification on 12/15, but the tracking numbers provided do not work and are not recognized by UPS making me wonder whether these orders were ever printed and shipped at all. I reached out again via email on 12/22 and 1/3 to confirm whether these prints were ever even shipped and I have received 0 communication or updates. To be quite honest this is unacceptable customer service. I understand the increase in orders and shipping traffic during the holidays, but this company has continuously provided me false information or blatantly ignored my inquiries.

So far i have sent two emails to this company and yet i still have not heard back from anyone. I haven’t gotten any proofs or anything saying that i need another picture to submit. Not sure if I’m ever going to get this order. Can’t find a number to call at all.

Finding a Christmas present my mother could appreciate seemed a difficult prospect as she is in home hospice, suffering from advanced dementia. Kindred Splendor provided the perfect solution -- a portrait of her beloved cat Cleo! Their website says proofs are provided within 24-48 hours, with the portrait arriving in the mail 1-5 business days after the proof is approved. Sounds wonderful. Wrong! A day after I placed my order I received an email requesting additional photos of Cleo, which I happily provided. It is now a week and a half later and I have heard nothing more from Kindred Splendor. Multiple emails and a voicemail message requesting an update on my order have been ignored. There is now virtually no chance I will receive the portrait by Christmas. There is however, an excellent chance my mother will not be around for the next Christmas. I am sickened that I placed my trust in a company that has proven so unreliable and unresponsive.

They keep giving false expectations on completion. Was advised 2-3 day to ship, and am still waiting after 9 days. Support keeps telling me it will ship today! each day I call. I hope the product is worth the wait because the customer service and support are terrible and don't really care after they have your money.