Kindred SplendorReviews of kindredsplendor.com

I ordered a portrait on December 4th. I had a proof relatively quickly but needed a few changes. I resubmitted a photo and they reached out to make sure I knew exactly what the drawing would look like. I responded within the day. I never received a response and have sent 2 other emails and tried their chat number twice. I called every number I could find related to the company with no answers. At this point I will most likely dispute the charge and hope for a refund. Customer service is terrible!

I placed an order through them and followed their guidelines to reach out if I had not received proofs within 72 hours. I did just that and received nothing further from them. I reached out again 3 days after the first email and still received no response. They have already charged me for my order and I cant even get in contact with them about where my proofs or product is. I checked my spam folder as well so I am confident it isn't there.

Absolutely horrible. I keep speaking to the live chat person and she keeps telling me the same exact thing. I never received my package so I decided I’d call FedEx myself and see what was going on and you all never even gave FedEx a package to ship out. So I spent over $100 on nothing.

I ordered my portrait early Jan. I got my order review a few days later. I waited a couple of weeks and emailed to ask where the PDF file was. When I messaged their Facebook page to try and get contact it seemed to be automatic replies saying “what was that”, “say that again”, “I don’t understand can you repeat”. Money was taken out my my account as well. Very disappointed.

So far i have sent two emails to this company and yet i still have not heard back from anyone. I haven’t gotten any proofs or anything saying that i need another picture to submit. Not sure if I’m ever going to get this order. Can’t find a number to call at all.

Finding a Christmas present my mother could appreciate seemed a difficult prospect as she is in home hospice, suffering from advanced dementia. Kindred Splendor provided the perfect solution -- a portrait of her beloved cat Cleo! Their website says proofs are provided within 24-48 hours, with the portrait arriving in the mail 1-5 business days after the proof is approved. Sounds wonderful. Wrong! A day after I placed my order I received an email requesting additional photos of Cleo, which I happily provided. It is now a week and a half later and I have heard nothing more from Kindred Splendor. Multiple emails and a voicemail message requesting an update on my order have been ignored. There is now virtually no chance I will receive the portrait by Christmas. There is however, an excellent chance my mother will not be around for the next Christmas. I am sickened that I placed my trust in a company that has proven so unreliable and unresponsive.

They keep giving false expectations on completion. Was advised 2-3 day to ship, and am still waiting after 9 days. Support keeps telling me it will ship today! each day I call. I hope the product is worth the wait because the customer service and support are terrible and don't really care after they have your money.

Still waiting for my purchase. I have been waiting over 6 weeks and they keep giving me the run around . Very disappointing