Kindred SplendorReviews of kindredsplendor.com

I ordered a portrait for a Christmas gift and they said it would arrive in time. I just received my order the second week of January only to find that it wasn’t even my order- it was pants and a hat. I emailed two different inboxes for Kindred Splendor (recommended by someone I spoke to via the live-chat) to request that my correct order be sent and received no reply. I finally received my order today. The portrait is nice but the experience wasn’t good.

Currently a bit frustrated with this company. I placed my order for 3 pet portraits on 12/5 after reviewing the online description of a 24-48 hr turnaround time and 3-5 day shipping window meaning I had plenty of time to order for Christmas. I had not received any communication from the company and reached out on 12/9 to ensure I didn’t miss any communication or requests from them. Twice, in response, I was told my proof would be sent to me on 12/10 and 12/12, but did not receive it until 12/13. I was told it would ship within 3-5 days and should arrive for Christmas. I did receive a shipping notification on 12/15, but the tracking numbers provided do not work and are not recognized by UPS making me wonder whether these orders were ever printed and shipped at all. I reached out again via email on 12/22 and 1/3 to confirm whether these prints were ever even shipped and I have received 0 communication or updates. To be quite honest this is unacceptable customer service. I understand the increase in orders and shipping traffic during the holidays, but this company has continuously provided me false information or blatantly ignored my inquiries.