Jazmin A.
Very unhappy - seems like a scam.
I ordered my portrait early Jan. I got my order review a few days later. I waited a couple of weeks and emailed to ask where the PDF file was. When I messaged their Facebook page to try and get contact it seemed to be automatic replies saying “what was that”, “say that again”, “I don’t understand can you repeat”. Money was taken out my my account as well. Very disappointed.
Response from Kindred SplendorFeb 10, 2021
Hi Jazmin, I'm sorry you feel as though you did not receive proper service with our company. I do show we sent your digital download via email on 1/27 about 30 minutes after you approved your proof. Our emails do sometimes end up in spam depending on the security settings in the email account. We would be more than happy to resend this if you cannot find the one we sent. We do have a support bot set up to answer common questions and to check statuses of orders on our online chat tool. This is to help our customers quickly get answers to their questions without having to wait to speak to a support agent. Unfortunately it did not work well with the integration to our Facebook messages so we are going to be turning it off.



