robert M.
A month away from the end of my 3 year…
A month away from the end of my 3 year warranty and 2 of the 8 fans stopped working on my xl1000 so how was my experience? I sent an email to kind and jessica returned my email within 24 hrs, apologized for the inconvenience and guided me thru the steps needed to have my light repaired and returned. Although it's not easy for me being that I'm handicapped and in the middle of using the light, jess was thinking of all kinds of options this way I didn't have to interrupt my grow. I fortunately was able to get my light down and these guys at kind went far and beyond the call of duty to get my light fixed. I know I should've waited until I got my light back to make this review but it's been a pleasure dealing with these guys and I just felt the need to share my story! I have no doubt my light will be back in operation soon working as good as new! Thanks kind! Way to stand behind your product!