Kin CustomReviews of kincustom.com

I ordered a custom purse for my shop. I had a customer order said purse. Placed the order 6 weeks ago. No confirmation or anything. So I had to email them. First time it was a delay. Second time was returned from customs. Third time I demanded a refund! I haven’t gotten that yet either!!! I say scam!! Be ware. I’ve used other custom sites with no problem. All they do is take your money and lie! Better off elsewhere. 👎

I understand that delays are unavoidable but this one is full of lies and empty promises in their announcements and customer service. It seems like they are scamming customers by accepting orders but in reality, they cannot fulfill it at promised time. They just want to accept more orders. They always promise date of "getting back to normal" but when you placed your order, you will just get more than 2 weeks of delay (or maybe one month? forever? I don't know. As of this moment, my order is not yet shipped. Here are series of Kincustom announcement published in their website and they just constantly change it to accept new customers even though they cannot fulfill on-time: Kincustom Announcement: "With all the added custom hoodies and shoes we are now creating on a daily basis, we are slowly outgrowing our britches. It is because of this, that our production time has slowed from under 3 days to more realistically 3-5 business days BUT don’t worry! We are actively adding to our production team to get your merch delivered faster. " "Orders submitted from 7/10/2020-7/20/2020 will experience production delays." - this was the latest announcement I saw when I submitted an order last 7/27 - date which is clearly after 7/20. I thought it will go smoothly and will be shipped after 3 - 5 business days. August 3rd: I followed up and this was the response I got from their customer service named "Echo" via email "I had a checking with fulfill center and we will try best send your package out on 08/07." August 7th came and still they haven't shipped the product. I continue to follow up and though they offer a discount for next order, which is a nice gesture to compensate the delays, but with this experience, I just badly want to have my product shipped and I don't think I will use them again. August 10th, I got this response from Echo: " I am sincerely sorry that your order KCXXXXXXXX can't be shipped until on 08/13. I totally very frustrated on this issue, but I still hope you can check our explanation a little. "As you know, you placed this order on 07/27, plus the 7 business days production, this order can be shipped on/before 08/06. However, because of production delay, your order have to shipped one week later of 08/13. Because of this delay, we will ship your order on 08/13 by Express shipping of DHL but refund you Express shipping cost, is it workable? Kindly please believe Kin Custom is trying best to working through, and we will resume production back to 3 business days(normal orders) on orders placed after 08/13. " (thank you for the sweet gesture of refunding the shipping cost lol to compensate but I really just want to have it shipped!) Today is already August 14 and it is still not being shipped and I am no longer receiving response. They should avoid publishing dates if it will not be followed and should stop accepting orders in the first place if it is really not possible with their current capacity at the moment. They thought by just offering next order discount and refunding shipping fee will compensate it all but NO. Their business model is B2B, so regardless of next-order discount offers and shipping fee refund, if customers like me will be out of business because of their false promises and terrible delays, then discount offers are useless as we already lose face to our customers! Absolutely there will be NO next order! In their latest announcement "Orders placed 8/13 should be back to normal, under our up to 3 business day production schedule" Believe at your own risk.