KimwigsReviews of kimwigs.com

Terrible CS, I lost my money! I received a wig that was NOT like the picture (yes I took into account screen resolution and possible color differences) I ordered a large and it was still too small for my head. Ok, no problem...I'll just return it. Unfortunately the RMA request form on their site has a glitch and will not allow you to request a return form without a "reason code" BUT the reason code line will not allow you to add anything. So I immediately notified them of this problem but they kept giving me the runaround and here I am 3 months later and still NO RESOLUTION. I am out $96.98 I will think twice before dealing with a foreign company again.

It had been over 3 weeks waiting for this wig so emailed them asking where it was they told me it would be an extra 2 weeks so I asked for my money bck , they only offered me 20% money bck for a wig I’d not had, so I waited for the wig and it was dark yellow I look like Rod Stewart with it on, nothing like the pic and very thin, I sent them an email asking for a refund and sent the pictures, we came to an agreement of 30% but I’m still waiting for that refund 1 month later and I do keep emailing them

Bought a wig from this website and was very disappointed with it, it was the wrong colour and the hair was all frizzy at the crown. I would like to return it for a refund but they will not return any of my emails. One star is too many for this experience but had to add it to proceed with this review.

I am in the middle of having chemo tomorrow will be my third treatment of six. i lost my hair two weeks after my first treatment,so on the 21st of january my daughter in law found kimwigs on line they looked really nice, so we ordered one . did not do my homework,wish now i had. i finally got it on the 21st of feburary. it was shipped in a bubble bag. Very pour packing. the color was all wrong,it wasto big, and it had combs attached to it. i could not wear it because i do not have any hair to attach it to. I am very dispointed. Now they will not respond to any of my e-mails.i guess i am out 175.00 and cannot aford to purchase another one.

I purchased a wig in June 28 of 2022, I didn't get it until 7-7-22 and it was not the same color as online and the quality was so poor it looked like a clown's wig! I immediately asked for a refund and return instructions. They made it sound as if they were based in the USA but they are NOT! They are in CHINA! After a lot of arguing via email they gave me instruction to send pictures of the wig and the box it came in. I submitted immediately. Then they said I would have to pay for shipping and it would be expensive so they offered only a 10% refund which was unacceptable to me. It was only after I sent them a copy of the refund policy that they sent me the address where to return the wig. They told me to fill out the customs paperwork and state the contents were 20$. And I had to pay 17.90 to ship via USPS to mail the wig back and it stayed in customs in CHINA for over 7 months!! I kept sending them messages that I was informed that they have to pick up the package at customs and pay a fee but then they stop communicating with me. They didn't want to pay and it stayed so long in customs so the package was returned to me today 7-14-23!!! PLEASE DO NOT BUY FROM THESE PEOPLE!! AND SPREAD THE WORD!! I filed a report with the Federal TRADE COMMISSION, AND reported them at INTERNATIONAL SCAMS at econsumer.gov

I ordered two wigs from this company due to losing my hair from cancer. Both wigs looked very pretty on the website. When I received them, they looked like something you would purchase at a Halloween shop. I have been trying to contact them since December 2022. They did answer some of my emails, but as soon as I told them I wanted to send the wigs back and be refunded, I stopped hearing from them. DO NOT ORDER FROM THIS SCAM COMPANY!!

Can't contact them. When resetting password received scam warning to not proceed. Waited a year for my splurge and got scammed.

I can't even get a reply from them. I got a wig for my mother as a surprise, so called human hair. The colour is nothing like the picture, size is way too big the packaging is terrible. No paper work came with it, paid a £156 for it. They are posing as an English company that has a fantastic reputation. Do not buy from them