KimwigsReviews of kimwigs.com

Wish I read this reviews before.

I cancelled my order within 15 minutes of ordering. I've emailed at least 5 times and requested a refund with one response asking why. I haven't heard back since. Do not order from this company. I am reporting them to Action fraud along with contacting my bank for fraudulent activity. I highly recommend everyone does the same...or be smarter then me and don't fall for the reviews on their website.

LIKE MANY OTHERS, I FOUND THIS TO BE AWFUL COMPANY. THE WIG WHICH ARRIVED WAS NOT THE SAME COLOUR AS THE PHOTO. WE TRIED TO RETURN IT. ALTHOUGH A FULL REFUND WAS CLAIMED, THEY ASKED FOR 15% RESTOCKING CHARGE. OUTRAGEOUS. BUT, TO MAKE MATTERS WORSE, MONTHS HAVE NOW PASSED AND THEY HAVE NOT REFUNDED THE MONEY. DON'T DO BUSINESS WITH THEM!!!! MS. L.HAAR

I recently ordered what was supposed to be a beautifully cut bobbed wig.As a Cancer patient my confidence has taken a battering and I needed a ‘lift’ .What arrived was nothing like the wig I ordered and was a loose fit.I started to complete the returns form but when it came to the submit part it wouldn’t process the form.I contacted the company via e mail who came back with the suggestion that I had the wig cut which they would pay for 😝.Several emails later they said I could send the wig back to an address in China but should only cover the parcel for 20USD if I covered it for any more I would incur costs which they wouldn’t cover . I told them that I wasn’t prepared to return the wig to China as we both know it would get ‘lost’ and I would like the U.K address that the wig was dispatched from and sent via Hermes/Evri who are U.K based . I have since read reviews on the company who are clearly SCAMMERS and have reported them to TRADING STANDARDS which I suggest other people do.Today I am going to my bank to ask if the payment can be recalled .In the meantime DO NOT BUY FROM A COMPANY WHO IS PREPARED TO TREAT VULNERABLE PEOPLE IN SUCH A DESPICABLE MANNER I will not leave this alone until it is resolved .They should not be allowed to send out items that are nothing like what has been ordered and not give people their money back.

Kimwigs is a joke!! I am a cancer patient and wanted a variety of wigs. The wigs pictured on Kimwigs website are beautiful and they claim they are made with real human hair wigs. The wigs I received were NOT HUMAN HAIR. They are made with some type of plastic fibers that are very thick and course. There are several bald spots in each of the three wigs and the adjustable elastic strap on two of them will not even reach the first section. I sent an email to ask how to return the wigs and was given the run around for over a month. I was asked to send photos so they could see the problem which I did.I kept asking for a return address and instructions for returning the wigs. I was told that their address was “far away” from mine and it would be expensive for me to return them because I would have to pay shipping and customs charges. I was also told “IF” they were damaged during shipping I would not receive a refund. I could see where this was going so in the end I was offered a 10% refund which is highway robbery. I now have my doubts that I will ever see any amount of refund. Do NOT order from Kimwigs!

Sadly I fell for it. Didn't read reviews. I'm just surprised that for everyone's experiences no one has reported these scammers to Action Fraud. I just did, but you all need to report them otherwise they'll continue to rob people.

If I could rate this scam -5 stars, I would! It’s 100% a genuine scam. The wigs are portrayed to be high quality and claim to have been hand-made in a UK facility, however they’re actually mass produced in a Chinese factory and then shipped to the US from Shanghai, via YunExpress logistics. Upon trying to return the wigs for a refund, the company will always provide every customer the same answer via Email correspondence. They tell every customer “we can’t accept the wigs back, they’re not able to be resold” “the buyer is responsible for paying the fees of return labels/tariffs/customs” “the wig is more than likely going to get lost in transit back to our facility, and we can only give you a 5%-10% refund because of this” After feuding with them, they’ll eventually provide you with a false return address which is “Beishashi Room 0811 8th Floor Changhe Building Changjiang West Road Shushan District Hefei Anhui China 230088” This address literally DOES NOT exist! After you attempt to return the package back to this address, it will eventually get stuck at Customs. This is exactly what they want! Once the package is stuck in Customs, they will claim that you never returned the wigs to them, and because of this they’ll say yet again that they “cannot provide you with a refund.” It’s a very well thought out scam that they’ve successfully completed for years now, and somehow they’re still operating this illegitimate business. My best suggestion to anyone who doesn’t find this review until after they’ve been scammed - contact your card holder or bank and place a chargeback! Ask them to red flag the company and open an investigation. 50% of the time you will end up getting your money refunded to you by the card company. I beg anyone who reads this, please report Kim Wigs to the authorities for fraudulent internet sales!

The wigs on their site are beautiful but BUYER BEWARE, what you see is NOT what you get. What I received from Kimwigs looked NOTHING like what I ordered from their site. When I used their website to return the product, the required 'Refund Reason' entry cannot be entered so you can NEVER complete the return. There was no web master to contact. I tried on different browsers, different machines, same outcome. I had not choice but to write them at the email provided. So, I wrote to them and told them the product they sent was NOT what I ordered. It looked old and used, arrived stuffed in a plastic bag with no markings, no receipt, no care instructions, NOTHING. I told them I wanted the refund as their site states I'm entitled to. Then the email war began. They told me to send a picture - I did, along with the a picture of the wig on their site. They told me to wash the wig (I did NOT) I told them I prefer the refund as this is a defective product, they told me they can't resale the wig (that is not the customer's problem), they told me shipping is too expensive (again, not the customer's problem), they offered me a 7% refund. I thought that was ridiculous! I requested a return address, they never supplied it - to this day 12/2/2022. I originally order the product on 9/23/2022, I received it on 10/8/2022. I started the return process on 10/8/2022. There ought to be some sort of recourse for folks taken advantage of by such companies. Anyone can start a site, falsely advertise, take the money, send crap and that's it???? We can send rockets to moon but can't get handle on scammers? At the very least couldn't Kimwigs be shut down? SHAME, SHAME, SHAME.