Kiehl'sReviews of kiehls.com

Yesterday i went to the Nottingham store to but some face moisturiser (product quality is excellent) every other time I have been service is excellent but I do believe that customer service really shows in how issues/complaints are handled. This is where you find out if the customer is king or not. Today clearly not. Product was priced at £29, when at the till the assistant (not the one that i normally see) asked for £33. I show that the product had a £29 price ticket on it she replied that have gone up. I mentioned that it is priced at £29 and this time I expect to pay this and next time I understand it will be £33. She stood firm and also said that one must have been missed. I went to the shelf and all of them were individually priced at £29 she still would not budge, I have spent hundreds of pounds (no exaggeration) I pointed this out, still would not budge. So I gave the choice of selling at the price indicated of £29 or me never spending another penny there she stood firm at £33. I left the store with out purchasing it, there is a principle here about treating customers fairly and not peanlising them for sloppy pricing in store. I have sent in a complaint via the online chat and I have been assured that someone will contact me. I will amend this review depending on the result. The difference is roughly 0.4% of our total spend in this store over the last 4 years. A sad day for me as I like the products but I'm sure there are alternatives out there. Depending on the results of the contact will decide if I start looking.

UPS lost my package which was a xmas gift. Called Kiehls Customer Service. Oh man, they are so rude!!! The lady was very cold, sounds like I have owed her $10000 for 10 years. In a 3 minutes of call, she leave me in the air 4 times without any notice or response. I though I was disconnected, had to keep saying "hello", after 3-4 times, she just saying "I'm here" very inpatient. After handling the case, she hang up directly, leaving me in a very bad mood for the Christmas. Is this the way you talk to your friends too? I don't know why you hate your customer. What's wrong with us? Did I lost the package and making trouble to you? I'll never ever buy from them.

Here's the thing, kiehls is very cleverly branded, you'll find their stores filled with employees in white lab coats and in fact the whole shop has a very science lab feel to it lulling you into a sense that the staff can "prescribe" you skincare that will cure your skin woes. I'm afraid I didn't leave kiehls with better skin just with a lot less money in my purse. I purchased £150 worth of products in January - my skin had been volitile for months and I was recommended the brand. My beef isn't with the products - they didn't work for me, in fact they had the opposite effect, I came out in horrendous adult acne, but I get that can happen, every one reacts differently to products however my dissatisfaction is with the staff themselves. Kiehls boasts everywhere they have a 28 day money back guarantee, I went back to the shop after 2 weeks of using the products to explain that they weren't working for me to be told that your skin takes a month to get "used to" new products and this was bound to happen. Hoping for the promised miracles results and been assured that the moisture levels in my skin HAD drastically improved since I'd entered the store 2 weeks prior I persevered but it just got worse and worse, I returned to the store after a month and the assistant sat me down to "review" my regime. To my horror she told me that 2 out of the 4 products I'd been prescribed she would've definitely not advised for customers with acne prone skin. She laid me out a whole new regime that would apparently be much more suitable but expected me to lay out another £150?! I explained I wasn't prepared/couldn't afford to pay out another £150 a month after and that's basically where her customer service ended. She promised to "find" some samples from another store and get them posted to me but they've never been sent. I made an official complaint to kiehls head office in the uk and after much perseverance they decided to refund me for the products if I sent them back. I packaged them all up and sent them recorded delivery and they were received by the company 3 days later (I received an email stating this) TWO MONTHS on I have yet to receive my refund. I am ringing this company twice a week and being fobbed off at every turn. Apparently you can't even speak to a manager you have to go on a list for a manager call back with a 48 hour turn around - I work in customer service and that is ridiculous in itself. I will never buy from or recommend this company to anyone again. Absolutely ridiculous customer service

I bought a deo stick, Kiehls Cross Terrain Deo, which I could not use. The stick gave me ichy skin under my arm, and ti was terrible. I went back to Magasin du Nord shop in Lyngby, Denmark. Even though I already at the purchase had great dubts about the product (but the sales person convinced me anyhow), I could not get my money back in the shop. I was told to go home, photograh the product (which I by the way left in the shop before I too the picture) and photgraph the receipt, and send ot all to a mail address, adding my bank account number, and they would transfer me back my money, i.e. DKK 150,-. In spite of all this effort to get back EKK 150, - I have not yet seen any money. the email address, that I got from the salesperson was wrong, an now I must drive back to the shop (km 45) to discuss again...probably with anohter person, who - of course - do not know anything about this... NEVER AGAIN KIEHL's / LOREAL !!!!! I have not