Kiehl'sReviews of kiehls.com

Shocking customer service. In store customer service is always fantastic, shame the online experience has totally changed my view of the company. I have emailed 6 times, recieved 2 replies and my complaint has not been resolved. Kanchana who has responded to the emails I have recieved answers to is using a text book of hollow apologies, and when presented with the facts of her own inaccuracies cannot apologise and admit the company's shortcomings, and offer any solution. It will be the last time I use the brand as a result. There is no place for lazy customer service especially when you are dealing with an apparent high end brand, albeit actually being lo'real.

really bad shopping experience did 2 online order keep asking tax invoice over 1 month at least 4times still did not get my receipt of my order never never order again crazy terrible customer service

They have not sent me tax invoices at all due to their System Issue. called and emailed so many times but it has been more than a month now, they still have not sent the invoices. now they do not even reply!!!!!

I do not like to give 1 star but I have no choice. We ordered for 83 euro. Product did not arrive. Trying to contact customer service by mail twice.... you guess ... no reply and no reaction. Then I tried to call .... they do not even pick up the phone and there is no possibility to leave a message. This is bad and sad. I have to say do not buy and look for products from other trustworthy companies. Sorry Kiehl's.... you have a lot of work to do. Even my money did not return yet at my account..... Hans en Tatiana

They don't even deserve one star.The worse customer service ever! It is fake! I placed an order one month ago and it still didn't arrive. I tried to call and no answer at all!!!

I like the products but the customer service is very poor. I ordered shampoo and it arrived with a broken lid. A curt email from customer service told me to return it (at my expense) the week before Christmas (with m local Post Offices queued out the door). I don't think so. No replacement was offered, at least until they received my faulty product back and "examined" it - so the whole thing would have taken weeks. Complete contrast to other companies who send out replacements with no quibble when this sort of thing happens.

Placed an order...6 days later still showing as "processing". Needed it for a Christmas present. Decided to phone...several minutes in the queue to finally get through to someone who sounded like they were just at home, taking a casual call. Was told there was a technical glitch and no stock left. First and last experience of this shocking company.

Horrible customer services. Been waiting 10 days for my order but got nothing. They dont answer the phone, dont respond to emails. If you want kiehls items go to store instead if this horrible website. They seriously need a cleaning of all customer services member and bring new people that actually know what theyre doing.