Kiehl'sReviews of kiehls.com

WORSE CUSTOMER SERVICE. I’ve been a Kiehl’s customer for decades and I give up. Placed order 12/28, emailed 1/12 to inquire. I was told that it takes 10 days to ship. I was on the 15th day. I called the following day and was told there was a glitch. Did I still want order or a refund. I told them if you can ship within 3 days I will accept. They gave me a refund. There’s nothing like a huge company like L’Oreal purchasing a great small company like Kiehl’s and throwing it down the toilet! P.S. I decided to give Kiehls another chance. I placed an order last week and received it promptly. I guess the bad reviews were read by someone in corporate.

Lamentable, la primera vez que compraba esta marca de manera online. El envío nunca llegó a realizarse, solicité el reembolso y todavía sigo esperando a que llegue el servicio de entrega y atención al cliente lamentable.

I have been using Kiehl’s for years, had the absolute WORST experience with customer service regarding my order that I placed for Christmas!! The online representative made me feel like they really didn’t care if I wasn’t going to get my order on time for Christmas. They had a very condescending tone when responding. The response I received was, “I’m sorry for the inconvenience”. That exact sentence was repeated 3 times, with no solution offered. I then got the response, “do you want a refund?”, which made me feel like I was begging for free product. I was not looking for free product, just wanted help, or maybe a solution. Maybe send a new shipment with the same product that might have made it on time? Anything would have been better than the response I received. I placed the order on 12/13, got an email from Kiehl’s saying it shipped 12/15-STILL haven’t received the order and it’s 12/28. STILL haven’t heard ANYTHING from customer service. I am so disappointed! TERRIBLE experience, rethinking my loyalty to this brand!

PAID OVER 400$ AND GET A SMALL SEALED BOX MISSING 11 ITEMS?? 100% OFF THEIR PACKING MISTAKE AND THEY SAID UPS HAS PROOF OF DELIVERIED THE BOX. 1.5 MONTH WAITING AND NOW I HAVE TO WORK WITH BANK, SUPER TERRIBLE

Ordered KIEHL’S Vit C serum . Received something that is totally different from previous formula. Old formula : yellow cream, smooth , leaves warm feeling on a skin when applied. New formula : white color , grainy , unpleasant to apple , no results whatsoever. Called customer service , the lady literally did not listed or understood what o was saying. Wake me to send a phone of “ defect” ( what phone ? How will she see the texture and effect ???) . Anyway , told me to ship it back with $8 charges. Seriously ?! So I went to the store, showed them the issue , was offered a “ store credit “. Lovely. Had to call a manager to resolve the issue and get my money back. Never again ! PS . Wrote an honest review on Keihls website and they did not let it thought! It’s crazy . So here we are. They just lost another customer

I prodotti Kiehl's sono molto buoni ma se volete ricevere un prodotto in tempo, vi conviene ordinare con un mese d'anticipo. L'esperienza di acquisto online è pessima. Ho comprato un prodotto spedito in data 11/12 e ad oggi il tracciamento non è ancora disponibile. Loro dicono di aver spedito ma dal tracciamento sul sito del corriere il pacco non risulta neanche preso in carico. Utilizzano le poste come corriere anche se il pacco parte dalla Francia e ti dicono che prima dei 14gg non c'è possibilità di sollecito.

I've been a Kiehl's customer for close to a decade. Always prefer in store purchases, but since the stores have dwindled down to nothing, I've resorted to buying online for the last year. On my last black friday order, i missed out on a big reward gift for no fault of mine, When I contacted Kiehl's asking why my gift was not sent out, they insisted that the instructions were available on their website, and that I was at fault for not including the code in the check out. I explained that I had been shopping online with them for a few days and never came across instructions for a code till after all my purchases were made. They were adamant that this was not the case, and would not budge. They made no effort to keep a long term customer happy. I simply wanted what was owed to me. To make matters worse, I received none of the freebies that usually accompany online orders. Suffice to say that their standards are at a lowest and I am never shopping with them again. What a shame. Their loss.

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