Kiehl'sReviews of kiehls.com

Horrible Customer Service Made an order during Friends & Families sale. Placed on 3rd, still haven't shipped it out and today is 10th. I tried to reach out customer center via chat, however, how many times you contact them, all they said was "I'm sorry we cannot do that" and "I will be right with you". I waited in my queue for 30 minutes to talk to customer service... yet they are still putting me hold for another 10-20 minutes? what is this? I have tried to chat with at least 5 different chat representatives and they are like.... put me on hold for 5 minutes or so and if I was gone for a minute they just ended the chat. Is this some kind of strategy of Kiehl's? because it is very effective and kicking customers out from their business. Long story short, they won't cancel it and even if I want to return I have to pay the return cost. I would have understood if Kiehl's ever sent a single email to customers and telling that they have a high number of orders that your shipment might delay. I saw what Kiehl's think of their customer and how they treat. As long as they get their money, they don't care about customers. I'm not planning to let them take care of my skin or I think it is not safe to trust Kiehls when they treat customers like this. I loved the products and used them for decades but I wouldn't order or use Kiehls anymore.

I wish I could give zero stars. I made a huge order during the friends and family twenty percent discount. I added the CBD oil into my cart, but it was deleted because it was sold out. I called customer service to see if they can honor the discount on this one item and the rude agent said no. I am a highest level member.

I ordered from Kiehl's website 3weeks ago since they closed their store in my area. However, I did not received any update yet from them until today 16th March. Tried to call/email the customer service but no one answering me. This is the worst customer service ever!!!! They should not get any star.

Have bought skincare from Kiehl's for years, in a store very near where I used to work, recently tried an online order as there's no longer a convenient store for me, thinking what could go wrong I know exactly what I want and I've used it before. But, they use DPD for delivery, who tried to deliver at 11am on a weekday then sent it straight back to Kiehl's without even leaving a calling card. I wasted hours finding out where it was as it's impossible to speak to a human there, then had to let Kiehl's know it was on it's way to them, that was over 10 days ago and I still have no products or refund. Kiehl's customer service is the worst, they've said I will get a refund when they receive the products (apparently they've been on their way to them for 10 days now...) and they won't duplicate the order for me (a 20% off promo on at the time) as dpd did try and deliver once, even with the email from dpd saying they made an error, didn't leave a card or notification re delivery and immediately returned. A whole lot of fuss for some skincare and just awful customer service from Kiehl's, we'll see if I ever get a refund, I'm not that hopeful.

We've been using your products in quite high volume for a few years but the length of time for our order to arrive is beyond ridiculous every single time. Although your products are great, the customer service line is also really unhelpful, disinterested and mostly without a satisfactory outcome. Such a pity.

Rude and arrogant staff at Paddington. Not willing to help, Italian girl there working not willing to help.

Lack of reliability on product stock availability and head office to store communication is poor. When I go into a store there usually something that they don’t have in stock, when you ask when will it be in stock, the message is always, we have no idea, head office never updates us. I did email Kiehls and they responded basically saying that I should just read their news letter ?! For a guy is his mid 30s they should really try to understand this demographic better. Due to this lack of relatability I am switching from Kiehls to Clarins the reviews on both product and level of service appear to be much better

Honestly if there is no star, I would definitely pick that The staff at Stratford khiel (blonde ) she was not only not helpful but extremely rude Shockingly I emailed the company about this , to this day 2 months, no reply whatsoever Changing my cleanser and treatment lotions to another brand , so much other brand out there and good customer service