Kiehl'sReviews of kiehls.com

I've been on the phone with Keihl's for over an hour - no answer and I'm expecting there won't be. EXTREMELY disappointed in their service as well as NOT receiving the expensive products that I purchased. I'm done ordering from Keihls.

I received the wrong item for an order I places on May 7, 2020. And I've been on the phone trying to reach them, and placed on hold for more than two hours, and there is still no representative who will pick up the phone.

Spent £26 on a moisturiser. It was very small and came with lots of scratches all over the packaging so bad where list of ingredients was not even visible! No useful solution offered from customer service even with proof of pictures taken on delivery time. Instead they want me to return when I don’t want to go outside and put myself at risk during a pandemic or keep a dirty and scratched product in my house during a virus. Both PRODUCT and SERVICE not worth the money whatsoever.

I have given 1 star because that's the lowest I can go. Very disappointed with Kiehl's. I had to wait for the gift set I wanted to order to come back into stock. When they emailed me to say it was, I placed my order immediately. and payed by Paypal. When the order did not arrive after 10 days I checked my Paypal account and the order was pending waiting for Kiehl's to process it. I contacted kiehl's via email because you can't get through by phone and was informed the gift Set was once again out of stock and they understood how disappointed I must be but not to worry I have not been charged and that was it!, no acknowledgment or apology about messing up my order. Customer service is not good, this was a gift for my Daughter who loves the products but personally I think they are very expensive and over rated and I will not be buying from them again.

Packaging was horrible, product arrived damaged. Called and they said they would ship a replacement, but I never received one. Tried calling again and couldn't get through, also tried emailing, never received a response. I don't know what is going on with them, but this is very disappointing.

I placed an order in early April Which still hasn’t arrived. Like many others on here, I cannot get through to anyone in their customer service department and my emails are being ignored. Very disappointed and shocked at how such a renowned brand like kielh’s handle their customers.

Unfortunately I am another very disappointed customer. Ordered some items at the start of April & still not received. No updates & today I was asked for a review of the items!!!!! I generally enjoy giving positive reviews when earned but I’m afraid I’m giving Kiehl’s an extremely disappointing negative review.

I placed my order and got charged on April 1st, but never received my item! I tried calling numerous times, but no answer. I’ve been on hold for over an hour. This is really disappointing... I still haven’t received any email correspondence.