Kiehl'sReviews of kiehls.com

Item missing from order, 2 emails and no response. Terrible customer service.

Ordered a product 10 days ago. They didn't address it correctly (despite all delivery information from me correctly given) so DPD returned it to Kiehl's. When I contacted them to ask where it was, they said when it got back to them I would get a refund. I said I did not want my money back I just wanted the goods re-sent but this was beyond their capabilities in 'customer services'. I have just been sent a refund and they have just lost a customer.

Terrible experience - places 2 orders, 2 weeks later, one order came with completely wrong items. Contacted customer service and was told my other order wasn’t “migrated” into their system (not sure what it meant!). The customer service person refused to help with the wrong items, instead asking me sending email to a generic inbox (shocking!). Not sure how their products are as I haven’t received any lol

The worst customer service hands down! It’s so bad, I spend so much money with them and then my delivery’s just don’t appear and I have to spend honestly hours trying to get in touch with a human who is then so dismissive! The parcel just bounced back to them despite me being in, I didn’t receive a single email after the confirmation of the order and then 2 weeks later I finally talk to some one who says oh it’ll be refunded in 14days!!! Now they have my money and my products

After ordering from kiehl's previously and getting a lot of special offer emails I decided to take them up on recent duo deal. It was buy one get one half price, so I chose my two products totalling over £84 pounds worth on the UK website. I went to log in and as you do, forgot my password, so clicked reset link and no link was sent to my email address? I emailed customer services and communicated with someone called Kimberly who said she could not help me with resetting my password-and that was literally it. I told her I was making an order however she didn't appear to care or offer me any solutions. After her unhelpful email reply I said in a second email I'd be left no choice but to unsubscribe from Kiehl's as I can't even make an order? She replied she can't help me, sorry if I decide to leave and sent me information on how to unsubscribe!! You lost my custom right there and I'll be spreading the word. So disappointed.

La crema devo dire che non e' male ma se devo comprare un prodotto converrà andare in negozio di persona perche lo shop on line e' un disastro .Comprata crema 11 settembre , al 30 di ottobre non ancora recapitata ,chiamati 3 volte la crema non sanno dove e ' andata a finire. Metto una stella perche meno non si può.

Terrible customer service Could not cancel or fix my order Poorly informed customer Online chat was just robotic and did not work Did not receive any response to my email or attempts to chat with them

After many attempts got through to customer chat, they were unable to solve the problem, then gave me an email address to email, the email address bounced back