Kiehl'sReviews of kiehls.com

Esperienza pessima Io ho effettuato un ordine che non è mai appare nella sezione “ i miei ordine”. Ho chiamato tre volte e alla fine devo fare il rimborso. C’è ne senso tra banche e chiamate🙂

Highly not recommended for online purchases, they are very unhelpful and not taking any responsible with their product!!! The level of customer service is the worst ever!!!!! Till today, I have not received my order. When I’m contacting them, they asked to directly contact AusPost!!! Ridiculous!!! They should follow-up with them because they are the seller!!! Seriously, I rather to change my product instead of buying them again thru online… ENOUGH!!!

If it was possible to give a no star review for the customer service experience I would. From a company that prides it’s self on the tradition of heritage I’m surprised they are still around. The customer service either are rude or unprofessional and when you email they don’t reply. The products I ordered online have still not arrived as well. Also be warned of the other for anything free with purchase as they do not honor it. For a better product I would use Aesop.

Very bad experience shopping at Kiehl's store!!! I put my orders, on the website, it said arrived but it is not, so I call, they told me they need 8-10 business days to do a UPS investigate, and the only thing they can do is wait to see the result. I am super upset about how they treat their customers. Amazon or other stores will usually provide a quick re-shipment refund but Kiehl did nothing just left me hanging there. Not solution-oriented, no customer empathy, impatient, pretty much behind the industry standard, the supervisor's name is Michael and refuses to provide further information. I used to love their product so much, a very bad experience.

Placed 2 orders with 2 day shipping they downgrade the shipping to ground. They have no excuse as to why. They claim their products don't comply with UPS 2-Day regulations, but they're just lotion, nothing hazardous. They still take the money to ship 2 days. Will not refund and will hang up on you (thanks Adnand!) after reading all the other reviews where they don't ship items, don't refund and now downgrade shipping after you pay for expedited I think they know they can scam customers and they don't have to provide service once caught. Avoid shopping here.

I bought over $100 Kiehl's product through their online last month, got order confirmation then a few shipment confirmation, however order still had not delivered. Then waited for another week, then i received a notice about their online system technical issue and needed to re-process my order again! This has taken up more than 3 weeks for an order delivery. Then last week, I make another order since my best friend wanted a handcream from Kiehl's. I thought last order was only an accident. Then I was informed via email that my order has been cancelled due to they couldn't verify some or all of your payment information?! I checked my credit card transaction and it's charged already! Then I checked with their customer service and advised that there's technical issue and i should place another order again?! Who will stupid enough to place another order while last order was cancelled and charged! Super bad customer service and online experience with Kiehl's. They should fix their online portal issue or else they lost all of their customer! I will never use their online portal again!!!

Honesty one of the worst experiences. Placed an order on Kiehl's website in which DPD failed to attempt to deliver. Ok not Kiehl's issue although they choose who they use to deliver order. At this point I reach out to Kiehl's customer service. 48 hours later I receive a response to say it take 14 days to get a refund if the order is returned to us. I complain that no order arrived this is not a return simply your delivery service did not deliver so the parcel is already with your courier DPD. Kiehl's reponse sorry we cannot give a refund any earlier until we recive the order back in our warehouse so the refund will take up to 14 days. Not only am I now without what I ordered I now am out of pocket for 14 days.... Shocking policy's for a very large cooperate company you would expect better. Due to this I shall no longer use Kiehl's at all going forward and shall look elsewhere.

买了20天不发货，打电话发邮件无数次，他们工作人员也说不清楚是哪里出了问题，让取消订单居然说不行，简直是搞笑。 I made an order 20 days ago from their Italy site and they never shipped my order. I tried to contact them through phone and email several times and no one knows why my order hasn't been shipped!!! Then I want them to cancel my order, but they said it's not possible. How ridiculous is this??????