Kiehl'sReviews of kiehls.com

I am a fan of this product for years but the customer service is the worst. They promised me several times that I can get a refund coz I paid for the shipping ( I need to pay extra charge when I need to get/claim my order in the post office) I called them about this and even sent the receipt. they promised that they will send it to my account..but until now ZERO...lesson learned don't trust the website!

Terrible customer service, worst I have ever experienced! I love the products and have been using for a while, however after this experience I am reluctant to keep giving them my money. My products have not been delivered due to a bug on the online ordering system which mixed up my address, therefore the driver couldn't find my address and the products have not been delivered. x2 weeks later and after calling customer service x5 times I am currently on hold- now for 35 minutes and am still no clearer on when/if I will get my products or a refund! Not only this but every adviser I have spoken with does not listen and is incredibly unhelpful. Absolutely terrible!!!

Products good, customer service, atrocious! Looking for an inexpensive item for my partner to get me for a small gift, I went onto their web site to have a look. In the 'mens' section, I used the sliding price filter to see what they had for less than £10. Discovered, 'Blue Herbal Blemish Cleanser', 150ml @ £9.50, so suggested the item. She went to the shop to get it for me and I was horrified that she was charged, £20.50 for 150ml! On contacting their live support, was told the following, "Here at the Live Chat area we do not have the power to change prices, or give discounts, or deal with order or account queries, I'm afraid. We can give product recommendations, or look for product availability." So, they absolve themselves 100% from any responsibility at blatantly telling lies on their web site!! You'd think they would at the very least have a mechanism for forwarding such an issue to someone that could fix their web site error. For a company this size, it's pathetic, and something you'd expect from a government department, not a commercial private sector company - what's to recommend, they are awful...

I have no issue with the products which are very good, but the customer service and reward scheme is a joke. They advertise points for different services, which do not get added to your account, then when you query it after weeks of waiting you are told you have already redeemed them!!!

Order didn’t arrive and the company have failed to respond to any messages and won’t answer the phone. Shocking experience.

To be honest I would not even give then 1 star if I could give no stars. Their customer service is appalling - they don't care at all. Don't get fooled but their reward scheme. I had enough points for £10 and it did not work. I contacted Customer Service to be told nothing they could do so I have lost the money. Do NOT use this company.

I found a tiny bug with legs on in my rosewater toner it was so disgusting!!! I contacted the customer service as concerned about their hygiene problems and trying to get it sorted but seems like no one cares, the customer service is the worst I’ve experienced in my life. I left a review on their website and they deleted it because it was a bad review and the truth which they don’t want people to know about! So disgusted after 4 years shopping with them and please AVOID this company, if you have any troubles with the order I suggest you phone your bank to report the scam, get your money back that way rather then have a hope for them!

我买的50多刀的一个商品，给我发错货了，换成一个20几刀的。我发的邮件也不回，于是找online chat联系。客服让我把照片发给他，结果我耗了一小时，用2个邮箱号给他们客服邮箱发了5-6封邮件，结果这个客服一直说没有收到，没有看到任何照片，我都TM收到好几条自动回复的邮件了 你跟我说没收到？ 然后说没看到照片，他们是不能重新补寄的。 我真草了，我就怀疑是故意不想处理 装看不见邮件，要么就是他们email系统太烂了！