Kiehl'sReviews of kiehls.com

Item missing from order and given the runaround by several customer services agents, and have still be charged for the item. Due to the incompetent staff they hire for online customer services and their obviously terrible training policy, they have lost a customer of 15 years + It is a real shock to see a business with such a professional retail offering conduct themselves this way when online trading.

Assistenza online inesistente e penosa Ho effettuato un ordine contenente il calendario dell’avvento, ma purtroppo è arrivato danneggiato e con due prodotti mancanti. Ho scritto per email all’assistenza il 15 novembre, e a parte il fatto che per email ti scrivono di chiamare il numero dedicato, invece se chiami ti dicono di scrivere un’email, ad oggi ancora non sono riusciti a risolvere la situazione. In 7 giorni lavorativi non hanno saputo risolvere nulla, mi hanno chiesto le foto del prodotto danneggiato e dopo che le ho inviate sono spariti. Ho scritto altre email e oggi mi scrivono di fare il reso tramite etichetta prepagata che mi hanno inviato per email, peccato che non mi abbiano mandato niente per email.

HORRIBLE CUSTOMER SERVICE! DO NOT ORDER ONLINE FROM THEIR SITE. Better yet, don't order from them at all. The lost my order and I had to call them several times for them to even address it! They said they issued a refund - a MONTH after and then they told me that I had to call MY bank to address the issue! WHAAAAT!!?? I will never use thier products again or even bother with ordering on their website! HORRIBLE COMPANY. TERRIBLE SERVICE. They don't give a rats ass about their consumers.

Purtroppo Kiehls non riesce a gestire il proprio negozio online. Oggetti che spariscono dal carrello, prodotti che si deselezionano o danno errore, CONFEZIONE REGALO IMPOSSIBILE DA OTTENERE (però nel carrello c'è e te la fanno pagare), e l'assistenza Kiehl's fa orecchio da mercante e dice che "risolverà il problema". Insomma, dovrei andare in negozio a comprare le cose perchè non sanno gestire il sito internet. Ma piuttosto compro un'altra marca. Sconsigliatissimo.

Abysmal customer service and web site. Multiple problems trying to place an online order. Waited on the phone over 20 minutes. I explained the situation to the representative and asked to place an order over the phone. I was told that they could not take credit card over the phone. A long time to get no where. This is the first company not able to accept an order over the phone.

minimal service via email. just got a copy paste response. when i elaborated and explained why the copy paste email wasnt applicable or helpful now im left with crickets. despite all that it would seem the online portal to order is poor at best and do not recommend buying direct sadly.

Placed an order no confirmation email. Order didn’t arrive but the money has been taken through PayPal. Contacted customer service…pleasant but unprofessional they said they would sort it and email me. No e Mail has arrived apart from a password reset which I didn’t request. Oh dear. I won’t be using them again and they still have my 49.00! I will be contacting PayPal to make a complaint if not resolved by the end of tomorrow.

I had a lost order - did not receive a confirmation email and I waited a month. Then I emailed and enquired about the order - no reply. I spoke to a customer service representative in their live chat feature, who said that there was an error with processing the order. They said they successfully located the order and would be able to promptly ship it and provide me order confirmation. This never happened - I am still waiting for further response as I have tried to email them again. I am hoping not to have to lodge a paypal complaint to get a refund as this seems excessive for a large company.