Kiehl'sReviews of kiehls.com

Ho ordinato un calendario dell'avvento pagando la spedizione in 2-3 giorni quasi 10 euro perché era un regalo di compleanno ed il pacco è arrivato 5 giorni lavorativi dopo la consegna prevista, senza la confezione regalo anche quella pagata a parte. Stato dell'ordine bloccato e nessuna possibilità di seguire il tracciamento del pacco. Molto insoddisfatta.

Ho fatto nel giro di 3 settimane 2 ordini per un totale di 300€, mi è arrivato un prodotto danneggiato , ho inviato le foto un’ora dopo aver ricevuto il pacco. La soluzione è stata offrirmi il 20% su un nuovo acquisto ( peccato che avevo comprato il prodotto con lo sconto Black Friday del 35% ) oppure fare il reso. Inoltre è geniale come arrivino le newsletter con i promocode su determinati prodotti , appena dopo averli acquistati! Appena acquistato il calendario dell’avvento, un’ora dopo, mi è arrivato lo sconto di 10€ proprio sull’acquisto del calendario!! Sui prodotti nulla da dire ma il servizio clienti è pessimo e ridicolo.

Wow, Kiehl’s are totally useless. I placed an order which I never received a confirmation email for. 10 days later when nothing had arrived I called customer services. I was on hold for 2.5 hours then got cut off. I sent a Facebook message - no reply. Called next day and after 30 mins being on hold got a lady who was working from home with a baby. I couldn’t hear much that she was saying because her baby was too noisy. I found out that I had apparently refused the order when it was delivered and that now it had been returned to the warehouse and that I would be refunded. Not good enough - I didn’t get a delivery and I certainly wouldn’t have refused it. I have waited months to order this expensive product - until Black Friday where, although it is still expensive, it is slightly more affordable. Of course I wouldn’t refuse it but the truth is that no one delivered it to me. I have an email from the lady I spoke to saying that the situation is being escalated and that I should hear back in 3 days. Not good enough but the company are totally uncontactable so there is nothing I can do. On a separate note, I booked in for a ‘live consultation’ this morning. I logged on and the specialist had the video and sound muted. I stayed online for a bit saying hello a few times then hung up and logged back in and they had gone. Total waste of time. For a company to charge the prices they do I would have thought that they might like to treat their customers a bit better. Total waste of time and I will find a more reputable place to buy my skincare products from now on.

Kiehls Australia sells old products (manufactured date is usually almost 1-2 years old, even jumbo sizes or samples are worse they are almost 3 years old. They say it is ok as shelf life is 3 years. But you should use all jumbo size products within a few months!! Kiehl's Australia sell old left over products to Australians. Do not buy !!.

Sito online, pessimo e dir poco ho effettuato 2 ordini, soldi scalati ma i prodotti mai inviati. Asistenza clienti peggio di peggio mai visto un servizio così scadente.

Commande perdue, personne ne sait me dire où elle est, ne répondent pas à mes mails et me laissent en attente au téléphone. En attendant, personne ne sait où est ma commande. Dommage car c'est une bonne marque, mais je ne commanderai plus. Le service client est inutile.

Terrible customer service - do not order from the website I concur with all the reviews below. This website is terrible. It is super easy to pay for your order and everything works fine until the order is out for delivery. Then the order was returned without anyone contacting me to deliver it. When I contact customer service, not only are they unhelpful. They say that they cannot do anything and that I need to call back to get my refund. What a terrible system. Once they have received payment there is nothing they can do to ensure that the order is actually received and no procedures in place to log refunds. They have all of my contact information but can only use it in case of an emergency? What kind of a reply is that. I have sent a complaint demanding a full refund. I advise everyone not to buy from this website. Got to a shop that sells Kiehls products instead. What terrible online service in this day and age this is unacceptable.

Kiehl's changed the price of my order and I did not get a 25% discount... The customer service did not help me solve the problem, and rejects give me back my discount. Better to shop in-store not online. And if you return the products, you have to pay the shipping fee...