Kiehl'sReviews of kiehls.com

Mi dispiace scrivere questa recensione, ma sono rimasta molto delusa dalle politiche di Kiehl's (e di L'Oréal) sulla pubblicazione delle recensioni sul sito. Tra i vari prodotti che ho acquistato, l'Eye serum alla vitamina c mi ha provocato una brutta reazione allergica dopo un solo utilizzo, con piaghe e bruciori. Ho scritto una recensione sul loro sito e non è stata pubblicata, al chè l'ho "addolcita" pur dicendo sempre della brutta reazione che mi ha provocato ed ancora una volta è stata reputata "non conforme alle linee guida". Per cui mi chiedo, come fa un consumatore a capire se un prodotto può fare al caso suo se vengono pubblicate solo le recensioni che osannano quel prodotto?

The Kiehls dog products are excellent for pampered pooches...but the customer service/enthusiasm skills at their boutique store (Walnut Creek in particular) and their Customer Service line are horrible. It’s shameful to have such high quality products sold by staff who are not proud to promote their merchandise. Just close down the boutique stores and buy their products at Nordstrom or Sephora.

I was extremely excited when Kiehls dropped this calendula water cream as I have been loving the other 3 existing products (toner, cleanser, mask) of the calendula line. As a reputable, well established and beloved skincare brand, I laid my trust on this calendula water cream to soothe my skin and have 'discomfort reducing compounds' as the website claims which should ultimately help reduce redness and soften my skin. However, the product, not only didn't deliver soothing and calming properties to my skin, but irritated and tingled it, leaving it with redness which had not been apparent before the product application and slight pain due to the tingling. Scrolling through Kiehls' instagram page, it has shockingly occurred to me that customers apart from me had experienced oddly similar tingling sensations on their face after applying this serum. I have been a loyal fan of Kiehls, owning essentially all the products of the Calendula, Vitamin C and Ultra Facial lines and more so the substandard quality of this Calendula water cream utterly crushes my trust in the brand. My previous confidence and love of Kiehls has deteriorated and I can only express disappointment in this latest product which I once had high hopes in. I am confused as to whether or not I still want to pour as must trust in the brand as before or whether to recommend the brands products to my friends and family following this upsetting incident. I hope Kiehls can offer a compromising solution to settle an infuriated and confused customer.

I had used their products for years, but since I had no problems, I had no experience with the customer service. And that is very very slow and useless! So, there was some kind of ordering error and the usual choice of samples did non pop up at the end - just as I was going for the first time to get a few men's samples, to see if my husband might like it too. I emailed customer services. They just said, well - "no samples, means no samples". Sorry, there are no samples. Sorry, if you were under impresion that you get samples with every order. That is just not true. Now - most of the companies would have simply offered to drop a couple of samples into post and have everyone happy and very impressed. Not at Khiel's. If there is one thing that I am grateful for is that this encouraged me to drop my routine buys and consider other options!

I've been a loyal Kiehl's customer for years (not the pre-L'Oreal era but almost) with several of their products being mainstays in my medicine cabinet/shower/gym bag. Sad to say, I'm going to be moving on due to a recent frustrating customer service experience. In late November, I placed a $60 order through my existing online account. For reasons unknown to me, the points for said order did not show up in my Kiehl's Rewards account even though it appears in my order history. They should have but didn't. Weird. Numerous back and forths with customer service reps and zero resolution. One rep apologized and told me that the points would be applied -- never happened. I'm donzo.