Kiehl'sReviews of kiehls.com

Kiehl’s has extremely poor business ethics/practices and each customer service agent you speak with tells you something different. They don’t honor what they say, LIES LIES LIES. Kiehl’s could care less if you’ve been a loyal client for over a decade. Given their high product price points, you would expect top notch customer service but it’s quite the contrary unfortunately. As a result, they’ve lost a cusotmer!!

Sadly I didn’t read the reviews before purchasing direct. I ordered and paid for three lots of the same face cream but only one turned up. The delivery took nearly a month. After a couple of weeks of emails and phone calls Kiehl’s offered to refund the cost of the missing creams less the ‘birthday’ voucher. They were unable to send the missing creams which would have been my preferred outcome. Still waiting for the refund.

Horrible purchase experience. Every review I’ve read here is on point. The most frustrating because it’s all AI responses asking to take pictures of your order the way it was received. Well, I never received my order! Pictures??? It went to someone else in another city and sent me the confirmation of delivery. I also thought zip codes need to align with the use of your credit card to go through. They said they sent it but I wondering if this is true. This is a disgrace to a business that had been started by a family in the 1800s.

It took weeks to get my order and then it was delivered and signed for by someone not myself. I called and was told to wait five days and call again for a refund. The delivery company they use is awful. They don’t update their tracking. I don’t even know if it was delivered in the town I live in. The delivery company also had no idea where my package ended up. There was no proof of delivery either. Save your money and shop at a reliable store with reliable delivery.

Like all the other reviews... Avoid. Ordered 4 days ago, order not even processed yet. Called spoke to a less than helpful agent, sounded like my call was an inconvenience. Told I cannot cancel my order, wouldn't let me escalate my complaint, basically have to wait for them to ship something that I no longer want as it was a gift and then return it. Asked to complain told I have to write an email. I wish I had read these reviews prior to ordering. NEVER AGAIN

Pire service client. Ils sont simplement injoignables, j’ai tenté de les contacter par email et par messenger, aucune réponse. Le lien de contact dans leurs emails renvoie sur la page pour se désinscrire de la newsletter. J’aime leurs produits mais ils n’ont aucune considération pour leur clientèle.

I am so disappointed at the way the loss of my order has been handled. My order KIEC412350 was placed 25th May. Evri confirmed they had lost the parcel & I have email proof from them which I passed on to Kiehl’s. The tracking stopped on 31st May saying it was delayed, it’s still sitting on that to this day. I have contacted Kiehl’s six times over this. The only company who has helped me is Evri, & they got to the bottom of it by admitting they had lost it. I have relayed this to Kiehl’s three times showing proof. It’s such a shame as I love so many of their products, but it’s left such a sour taste in my mouth I know I will never buy anything again from them, even from other reputable companies that sell them. I’m so over this now that I want a refund & not a replacement. Shocking customer service like I have never experienced before. Never again!

Never, under any circumstances, order anything directly from their website! I used to love Kiehl's products, but their customer service and online delivery are an absolute disgrece for a world-renowned brand.