Kiehl'sReviews of kiehls.com

Horrible customer service, canceled the order and was lied to three times by overseas person who answered. Shipping took a long time and was promised it was refunded and cancelled. Box shows up and I called, they told me I had to pay return shipping.

Effettuato l'ordine il 6 Dicembre. Dopo 2 settimane ancora non è arrivato dopo che hanno dichiarato di non aver trovato nessuno il pomeriggio quando nel mio palazzo c'è la portineria sempre aperta. Poi hanno cambiato versione dicendo che il pacco non avevano neanche provato a consegnarlo. Tutto questo l'ho saputo solo chiamando altrimenti non mi avrebbero notificato in alcun modo. Procedo quindi con il rimborso e dopo 2 settimane ancora niente. Chiamo per saperne di più e mi dicono che il rimborso non era neanche partito. Pessimi.

Terrible online experience. Order was canceled with no email sent and no refund

Nov. 15, 2023 - Ordered the Advent Calendar on their website -- it was available and received confirmation of my order. Nov. 18, 2023 - Contact Us message sent to ask if my order qualifies for the Black Friday promotions. Nov. 24, 2023 - Email response to Nov. 18 query - Advent Calendar is not part of promotions. Nov. 24, 2023 - Email received advising my order was shipped on Nov. 22, 2023 and provided Canada Post Tracking number. Nov. 24, 2023 - Confirmed Kiehl's charged my credit card. Nov. 29, 2023 - Called Kiehl's Customer Service -- bad connection so CSR, Syeda said she would call back. No call back, instead I got an email. "We regret to inform you that we were unable to stock our Advent Calendar due to the overwhelming demand for it during our Black Friday promotion. This item was not recorded as unavailable at the time you submitted your purchase however, we are sorry to confirm that it will not be included as part of your order. We truly regret any inconvenience this may have caused, please be aware that a refund will be provided for the missing item. It may take up to five business days for the funds to show up in your account depending on your banking institution." NOTE 5 BUSINESS DAYS FOR REFUND! Nov. 30, 2023 - Sent a snarky message response back to the Email with my displeasure. Nov. 30, 2023 - Ended up speaking with the same CSR I'd spoken to on the 29th and she reiterated 5 business days for refund. Dec. 4, 2023 - Chat with Janella and this time, my refund is now going to take 15 days because they're busy. I guess with all those other refunds they have to process for a whole bunch of other customers they've disappointed! -------------------------- Totally screwed by Kiehl's -- they took the order on the 15th, sent a confirmation telling me product on the way and charged my credit card, then finally told me, oh wait! We oversold because of Black Friday and you have to wait 15 days to get your money back from TODAY, when they said my refund would be processed last week. NEVER AGAIN!! ----------------------------- UPDATE Dec. 18, 2023 After telling me my refund would be processed on Dec. 3, 2023 when I wrote the review, guess what???? After checking my credit card account and not seeing anything, I wrote asking about it on Friday, Dec. 15. I received an email today, saying my refund has been processed TODAY! Too bad I can't give them a negative rating, because I would!!

I placed an order on Black Friday and I checked on my order status and it was cancelled. I got no notification, and when I called customer service they told me there was no explanation for why my order was cancelled that they could see, being that the product was still in stock. They said it was likely that the order failed in their system. They told me the discounts were no longer available. I couldn't believe there was no way to resolve the issue being that it was a failure on their end.

Facing password reset troubles, I tried more than 10 times on different days, but the password recovery email never showed up in my inbox or spam folders. When I reached out to customer service, their response was a standard reminder to check spam and follow steps. Not helpful at all.

Kiehls har 2 gange (én gang ultimo oktober 2023 og én gang primo november 2023) trukket 835 kr fra min konto UDEN at have afsendt den bestilte vare. Kiehls har kun en gang refunderet 835 kr - skylder mig stadigvæk samme beløb og er iflg. deres email ikke villig til at refundere. Jeg har aldrig modtaget ordrebekræftelse eller hørt andet fra Kiehls. Man kan ikke sende email - deres kontaktformular på hjemmesiden besvares kun på engelsk og man kan ikke svare igen eller komme i kontakt med dem. Telefonsvarer er kun på engelsk og telefonen bliver ikke besvaret.

Totally non existent IT service. You must visit Keihl's Portugal....LOL. I am a member and I can't do anything online. so much for a supposedly quality brand.