KidrobotReviews of kidrobot.com

I would rate zero if I could. Ordered item June 2. It's an in stock item. Wanted for my little brothers birthday. He won't see it. They don't respond to emails either. Have to file a complaint with PayPal.

Like so many others, I would like to add to the chorus of people saying please do not order from this company. They have nice products but are simply incompetent at running an online business. I preordered something six months ago, finally got a "your item has shipped!" email, and a month later, the USPS status on the tracking number is "your package has not been delivered to us yet." Customer service is non-existent. Please save your money and do not order from here!

Do NOT order from this company. I ordered 115.00 worth of stuff back in September of 2023 and never received my order. I emailed them back once and got a reply of its because they were "pre orders". Now it's been 7 months later and still nothing. Emailed them stating I wanted a refund. Amd never heard back.

Wish I had read these reviews before ordering from KidRobot. The company is a joke. I placed an order in October for something supposedly shipping in Q4. We're in April now with still no idea when/if it's going to come. I emailed them to cancel and refund the order. They said "no". I'm going to dispute through my credit card. If you're months past when you were to receive your order, do a chargeback/dispute with your credit card provider ASAP. The window on being able to do that closes eventually.

Terrible company to deal with. Will not respond to emails. Terrible customer service. I am having the same issue as many of the previous complaints already posted. My situation has now been going on for over five months now! Do not buy from them. They do not care about their customers!!!

Thieves! I paid for an original Cartman and received a cheap knockoff, at first i thought i have been ripped off by DHL because product had a Kidrobot barcode sticker, but the plush had no sewn label and the buttons of the jacket were in the wrong side, not even in line, and when i checked with them they tried to fool me telling it was a variation. Hope they go bankrupt soon, shady and fraudulent “company”.

I am so irritated with Kidrobot at this point its not even funny!!! I placed my order almost a YEAR AGO AND STILL HAVE YET TO HAVE MY ORDER FULFILLED!!!! I understand one of my items was a pre-order but all you guys keep doing is pushing back the date. I want a refund at this point!!! This is BEYOND RIDICULOUS that I've been out all this money ($187.86) for almost a year with nothing to show for it!!! Cancel my order and refund my money!!! You guys are BAD BUSINESS!!! Stealing customers money and holding on to it for a year without providing merchandise or a service. You guys ought to be ashamed smh.

I ordered from kidrobot for the first time in Nov 18, 2023. The order went through fine, but it never moved past “order placed”. It is now dec 7, 2023 and after two emails with NO responses, they gave me only a partial refund. I didn’t ask for a refund, I just wanted to know the status of my order to see if they could hurry it along. The item they refunded is still in stock on the website, and not a pre order. No one emailed me back to explain the situation, my order was partially cancelled with no explanation. There is still one item in the order that has NOT MOVED and at this point I don’t even want it since it was going with the item they canceled. I’ll be contacting my bank for the rest of my money.