KidrobotReviews of kidrobot.com

Awful awful company. I ordered the dhmis plushies and it was shipped, and then returned to Kidrobot without my knowledge. I never got an email telling me it shipped, and apparently the package got returned for a problem in the address, although it's the address I use for every online shops and I never had problems... I thought it was just a one time thing so I got a refund and ordered em again. Same gosh darn thing happened, this time for a package problem or whatever, I don't remember exactly, I just know it wasn't the same reason. I again asked for a refund and they obliged. I ordered a con exclusive shirt in July, and it was supposed to ship in August, we're now in late September and still NOTHING. I sent an email to kidrobot, then two, before they answered, simply apologising for the delay and telling me it would ship soon, which they did before, when I voiced my concern by email in the end of August. Seriously this is probably the worst experience I've had with an online retailer, don't buy from them. I don't know about the other stuff but if you want the DHMIS plushies just order them from Bigbadtoystore.

Please don't make the same mistake as I did and order from this website. I ordered on 30th of May and the only thing this company managed to do so far is provide a tracking number that is stuck on its way to the sorting facility for almost 2 months now. Granted they only did that after I opened a PayPal case. I think I've now written six E-Mails to "customer service" and haven't gotten ANY response. This is by far the absolute worst online-shopping experience I've made so far and I hope that these criminal proceedings will get punished eventually.

If I could put ZERO stars, I would but obviously I wouldn't be able to write a review. Where do I begin? Oh how about how they never got back to me about a package that was returned to their facility due to insufficient address. I emailed them about 10 times and they responded with the same thing. That it was "delivered", yes it was but back to KidRobot. Not to mention that their customer service phone number is NOT IN SERVICE. I attempted to call on different days at different times and absolutely no luck. To make matters worse, they have their social media team posting every other day about products. But APPARENTLY they will not respond to their Help emails and their phone number doesn't work. This yells SCAM.

I made my order on July 3. I paid for it, and I was waiting for so long to receive my order. I sent the email, but no one replied my email. They don’t have Customer Service Phone on their website. Then I tried to send my email again, then they said they would send out the order. For almost 2 months, on September 30, I received my order. I had ordered 10 toys, but today I received only 7 toys.

Ordered a stitch clinger doll. NEVER CAME. Took my money tho! Several emails with jo answer. This is a SCAM

We ordered items several months ago so that they would arrive in plenty of time for our son’s 13th birthday, they still haven’t arrived and they will not respond. I think it may be a scam at this point and we aren’t going to receive the items. Highly recommend not ordering from here. This is not normal. We order from Amazon and eBay all the time and have never had an issue like this. Save your money!!!

SERIOUSLY AVOID THIS COMPANY. I ordered 3 months ago and can no longer get a response from their customer support in reference to my order. This product was and still is in stock that I ordered over 3 months ago & they have done nothing but lie to me over emails. They’ve ultimately stopped replying after I requested a refund. A common theme you’ll see in all their latest reviews. I’ve opened a case with PayPal to get my money back and they decided to add tracking for the order. But guess what? THE TRACKING WAS ONLY ADDED TO STALL THE CASE. 9 days since the tracking was generated and the shipping company still hasn’t received the item. Absolutely disgusting the way this company treats their customers. PLEASE DO NOT BUY FROM KIDROBOT!!! THEY WILL TAKE YOUR MONEY, IGNORE YOU & NEVER SEND YOUR ITEM YOU PAID FOR!!!

They do not reply to emails at all. Been waiting for my order for almost 3 months. Their website says products are in stock!! Terrible service!!!