KidrobotReviews of kidrobot.com

Doesn't even respond to emails. Edited three years later to confirm, I never heard back from them

On May 3, 2023 I excitedly placed an order SIX MONTHS in advance for my only grandchild's 5th birthday coming up November 9th. She's dressing up as one of the characters. However, to date there is no delivery, no refund, no reply! Nothing! Not a single professional courtesy response to my emails! Definitely does not care about kids or customers.

If there were zero stars - I would give zero stars. I bought a Hello Kitty Cancer stuffed animal at Circus Circus in Las Vegas and it was pricey but I am a collector of Hello Kitty items so I decided to pay $57 for a stuffed animal. The dates are wrong. July 21st - July 22nd is NOT the zodiac dates for Cancer. I reached out to the company through Twitter (no response). I reached out on Facebook and was finally given the correct email address. When they finally responded I was told that there was NOTHING they could do and that I would have to go back to the merchant for a refund. Kidrobot sent out a defective item and they refuse the correct the issue. Appalling!

Pre-ordered something in February. Waited until May when they were in stock on the website. Emailed kidrobot to see if my 3 items would be shipping soon, they said yes. 1 day later receive tracking number from kidrobot, which says "UPS" but it is a USPS tracking number. Package arrives today, and only 1 item out of 3 are inside while the packing slip and email say all 3 were shipped. Terrible company

If I can give a 0 star I would. Like the other reviews this company is a complete scam. “Preordered” 2 things 6 months ago and still have not received it. Emailed them and they say they have a no return policy and have no idea when the item will arrive. Not sure how they get away with essentially what is stealing.

Looks like I am not the only one who’s ordered something and got nothing in return. They aren’t responding to my messages for help. I’ve emailed them, reached on FB, and plan to possibly call. I’m getting nowhere. They took my money and never delivered. That’s called a scam and it’s illegal. My son is very upset.

I placed an order in November for preorder items and they shipped it in December, except only half the items were sent. Contacted customer service for my missing items and they replied with a vague email that they contacted their warehouse to issue replacements, will receive email when they're shipped, whitelist their email. Okay that was find the first time around until I wasn't getting any updates 2 weeks and so forth so I send a follow up email; no response. I reached out to their Twitter where they asked for my order info and coincidentally a few minutes later get an email follow with the same exact format: they contacted their warehouse to issue replacements, will receive email when they're shipped, whitelist their email. Still no information on WHEN my items will be replaced. Tried following up to ask for a refund or give me my items and get no responses. I've gotten a total of 3 email replies from them with the same exact words yet no updates. It's been 4 months now and I haven't received or heard back from them except for their promotional emails spamming my inbox. Will probably be going through my bank soon.

Scammers. They stole money from me for a large order placed in May 2022. Because I’m in the UK they wouldn’t respond to any messages. Their UK fulfilment centre is GlobalShopEx who kept saying my order would arrive end of 2022 then also stopped replying. My order didn’t arrive. They kept my money. Kid Robot is not the company it once was. Avoid - they deserve legal action being taken for the number of people they’ve done this to. UPDATE: after getting my bank involved, they delivered most of my May 2022 order in late March 2023. The quality of the Garfield plushies was poor. They aren’t the kind of quality you usually get from Kid Robot, and the tags also don’t mention Kid Robot which is unusual for their exclusive items. It’s been a horrible experience and I won’t be purchasing from them again.