Owen J.
Terrible Customer Services
I have been waiting for my refund for more than 3 weeks and Nobody responds to my email anymore! I tried to return two items due to extremely small sizes so I contacted their customer service, which is basically the only contact point of this company. Followed their instructions in the email, I mailed the two items to their warehouse. Once the delivery of the items was confirmed, I contacted them again to ask for my refund. I got an email telling me they will start processing my refund right away and I should be able to receive it within 3 days. Now it has been more than 3 weeks, I’ve never seen my refund coming through since then. I contacted them again and again, got NO response at all. It seems there's NO other way you can contact them other than that sigle email address. It really frustrates me. Here are some updates: after I made reviews here and on facebook, Instagram. Somebody finally reached out to me and processed my refund. If you are attracted by their Instagram advertisement and want to give it a shot, please think twice, since very likely you are getting something way too small and then you will fell into the same rabbit hole like me. It’s NOT free return and it’s refund processed sucks.