KidKraftReviews of kidkraft.com

I purchased the kid Kraft Nantucket table , bench with 2 chairs and one table leg is shorter than the others and they want you to jump through hoops ti get a dam table leg. I read all the reviews at how terrible this company is and I purchased it anway...let's just say expensive lesson learned

Sucks way over priced ! Maisonette sells for 67 dollars verses 247 dollars kidkraft is a rip off

I purchased a majestic mantion for Christmas. Bought it is September when I had the money. I disnr open and assembled under the 16th of December for a Christmas girt. My 3 years main gift it is missing the main bottom floor. I ordered a new part over the weekend the was for cover under warranty it had to pay 30.00 for it ans it will not arrive by Christmas. I called customer service for help and the person was pushing me off, said nothing they can do. And they would send a complaint to the supervisor that would call or email by end of day. I even offered to pay for an over night fedex label for them to send the part. No response no email, no call. And they closed for thw day. What a crappie company no concern for their customers.

This "company" has NO customer service. Shipping is extremely slow. Emails, phone calls, and even a chat led me nowhere! I've been waiting for 2 days for a call back. I can't get them to start a return ticket. All communications are being ignored. I will never order from this " company" again.

1. Found damaged critical part when unboxing 2. opened ticket and provided all requested info to get replacement part. 3. ticket ignored by customer service 4. product being returned 5. Buying a competitor's product and will never consider KidKraft products ever again after dealing with their customer service. When I finally got someone on the phone after 3 days of trying, I was told they ignored my ticket because they have been too busy.

If I could give zero stars I would. We spent a LOT of money purchasing a Kidcraft outdoor playset for our kids 3 years ago. When our playset was delivered, Kidcraft’s delivery driver (employed by them) hit my car in my driveway and caused a horrible amount of damage. The driver was impossible and wouldn’t give any of his information. But thankfully since my husband is law enforcement, we were able to get the information we needed to file a claim with insurance. At this time I was 3 days away from having twins and this was a nightmare. We spent months fighting the insurance because the driver lied to insurance claiming he didn’t hit my car and made up a story that was completely false. I tried contacting Kidcraft about this but all they would do was send me a KidCraft gift card as a consolation. It was pathetic. Now 3 years later our slide has completely fallen apart in our playset. I’ve spent almost a month trying to get the slide replaced at MY EXPENSEs I’ve spent a total of 2 hrs on the phone multiple times waiting to speak to someone and no one ever is available, I’ve requested multiple call backs and no one calls me back. I’ve sent a total of 12 emails and have been going back and forth with them for 20 days and my issue is STILL NOT RESOLVED. I’ve sent 20+ pictures of the slide, a video showing the damage, and everything else they’ve asked for and no one will get back to me with a quote. Again, they are not even replacing the slide for me, I’m expected to pay out of pocket for the slide and shipping and I still can’t get this resolved. I will never ever buy any kidcraft product again solely based of the horrific customer service. I would advise anyone to not give this company any of your money. Worst customer experience I’ve ever had.

REBECCA as a rap agent for this company. She is extremely rude and gets her enjoyment off of frustrating customers on the phone and mimicking them and being super sarcastic about her responses. This really did not affect my day but I decided to leave a review because I have someone who works in a business profession I can tell that this is affecting the revenue for this company. Rebecca is the voice behind customer service when somebody calls for customer service she should be more mindful of her position and addressing things, as if it was a personal complaint against her. I had told Rebecca that I found a company to be very shady for a few different reason. I was looking for clarification for the reason I had and REBECCA was completely find with not clearing anything up. She told me she agrees with me if I think the business is shady to not waste my time. She also goes to say I insult her when I did not address REBECCA On any personal level. I asked to speak to a manager REBECCA told me she would let one know. I highly doubt she really did that. I will not be making a purchase from this business ever. People do not respect the role they play and money they are making business loose. REBECCA from reading the comments below has gave customers a very bad experience with this business. I will be passing this along to other individuals.

Will not accept a return and pay the shipping cost. We purchased after being told there would be not cost to return: no fee, no shipping cost. The shipping cost to return the item is $2,000. We paid $1,199 for the item