KidKraftReviews of kidkraft.com

This company seems poorly run, will cancel your pending order without notice for 5 days, & does not take customer concerns seriously. I do not recommend them.

I purchased a brand new slide in December of 2022. The tunnel slides completely failed after one year. The customer service is non-existent. First they told me they couldn’t replace it. Then after a lot of back and forth they requested hundreds of pictures. They finally sent me a quote to pay for a new slide, and only sent me one piece of a slide. I would never in my life do business with this company. Product was 2,000 dollars and lasted 1 year.

Be careful buying off this company . Once the warranty runs out things start to fall apart with it been made from cheap wood . I spent £900 on a climbing frame swing set only to be told that they don’t make it no more so I can not buy spare parts . So now I have a £900 climbing frame that is broke and can not be used .

Don’t buy from this company, $1800 down the drain. A subpar playground set didn’t even last a year and they are absolutely no help. Buy from anywhere else!

I purchased play set for the back yard. Following THEIR instructions to inventory and INSPECT all parts, we found a panel split. This panel was one of the first pieces needed for assembly. Contacted Kidkraft in the beginning of June 2024 for a replacement panel. IT IS NOW AUGUST 31/24 and there had been no replacement part sent, no ETA available, and NO COMMUNICATION since initial filing for replacement. NOT WORTH THE COST!!!!!

Bad experience, DO NOT BUY HERE, Found the same exact playground in Walmart for $500 less than Kidkraft & free shipping, Kidkraft charges $100 dlls, No way I'm recommending this site, I try to return the items, they never reply right away & when they did they said I can't return it because its only 30 days & its past due, so mad & disappointed, PLEASE COMPARE PRICES & DO NOT BUY HERE!!

Wow so overpriced and the cheapest design and construction ever of a doll house. 500 screws of 100 different sizes, wow, what am I building here, an actual house? Not only that what kind of metal screws break? I've never had any screws break while assembling anything in my entire life before. Also I have never spent so much time on an essembly of any actual furniture in my life. Not only I am assembling the doll house, I am assembling dollhouse furniture too? The dollhouse is also not aligned properly, very poorly designed, instructions are a booklet of 50 pages, REALLY? very cheap material that has already been peeling off, breaking and chipping corners. Not only that it has a massive design fault and is an actual hazard for kids, within 10 minutes of it being ready, my daughter has an injury, the silly thing has a very sharp corner above balcony that she has banged her forehead on and now has a deep scratch. My solution: may be buy a corner protector for baby proofing, BUT this is built for a child, come on guys, how is this even allowed to be marketed and sold?? I'm so frustrated, not even sure what to do, felt like throwing the whole thing out when she banged her head on its poor design and after I had spent two days assembling this silly mansion doll house. Wow. I have never once left a review good or bad online for anything and I buy online nearly everyday. I am actually so amazed at the price, design, construction, quality and safety of this product. Also this isn't my first ever dollhouse that I've assembled, I am good at DIY and have assembled many before for kids in my circle. I have 2 doll houses for my daughter already that for years have not chipped or broke or damaged during or since being assembled. Wow kidkraft, I was expecting a very good quality product since most of yours are around £250 and above. Similar sizes are a £150 and above with other retailers.

Cheapest cr-ap ever! Six months into our playground experience and the slide has cracked holding on by one screw, all the wood is cracked in just about every piece. My 5 year old tips the whole thing over by just swinging. Will never buy from CHEAPcraft ever again.