KidKraftReviews of kidkraft.com

This is the worst experience ever. I received my playset and parts were broken. They told me the parts were not available and had no idea when they could be available. I received nothing from the company to resolve the issue. I have a pile of boards with no way to create a play set out of them. My kids are beyond upset and the company has ignored all my requests to solve the issue. Never Buy from them.

Trust me- pay extra to buy their products on amazon. This is one of the most terribly run businesses I’ve ever purchased from. They have no control of their products, they blame the customer, they have zero customer service and the products are terrible. Buy from anyone else.

They care about money and not their customers and provide horrible customer service.

Terrible customer service from this company. I bought a £2000 climbing frame and part of the slide broke after minimal use. I contacted the company 7 months ago via their replacement parts order form to ask if I could purchase a replacement part. I initially received a quick response saying they would place the order and be back in touch with me. Over the last 7 months I have contacted them repeatedly to try and get the part but have never received another response from them. Meanwhile, the slide cannot be used as it is unsafe and it seems impossible to buy the replacement part needed. I find it hard to believe that a company this size can completely ignore all communication.

Will not purchase anything from KidKraft in the future. We were gifted an easel from grandparents and when we went to put it together we had two of one piece and were missing the correct piece that holds the paint. When we reached out to KidKraft to receive a replacement piece it was incredibly difficult for them to even confirm we had been given an easel, but after confirmation they said the piece missing was on backorder and they had not time frame for when we would receive it. It has been months and we have a half built easel with no timeframe of when the missing piece will arrive. Their customer service has been horrible and when we asked for a refund they said they would give us a 10% discount. When we pushed for a refund they were incredibly unhelpful and refused.

I ordered a dollhouse and it was delivered with water damage and a ripped open box. Half the pieces fell out and kidkraft refused to let me return the item. I emailed 20 times back and forth and kidkraft kept emailing in circles and said they aren’t responsible for damages. I will never order anything from kidkraft again! If I had ordered from Amazon I could’ve returned it with no problem at all. Kidkraft is terrible and their associates are rude and don’t give a damn about the issue.

Bought the pirate cove ship and house from Amazon for my son's birthday in September. There was a missing piece and I have tried numerous times to get it replaced. I have ordered the missing piece from their website twice and emailed customer service a number of times. Despite this being my son's main birthday present he's never been able to play with it.

My mother purchased the kidkraft Uptown kitchen for my two and a half year old for Christmas. This play kitchen set (which is made of compressed particle board) retails for $150. Upon putting it together I realized that we were missing some pieces so I reached out to their customer service email. The representative told me it was no issue to give my name, address, and the pieces that were missing and they could send the parts. She also suggested that I finish building the kitchen to ensure no more pieces were missing (a process that took over two hours). I emailed back that we were only missing the 6 tiny plastic spacers used to hold the knobs in place and understood if they shipped after the holidays. The representative emailed back that the pieces were out of stock with no ETA on when they would be back in but I could return it to the retailer. She wanted me to return the fully built kitchen (that she recommended to finish building) rather than ship 6 cheap plastic pieces. This is 8 days before Christmas and this is a Christmas gift. I contacted the customer service phone line who acted like they were going to help me without issue. After being on hold for a bit the representative told me that they could not ship the pieces because I hadn't sent proof of purchase. This was not purchased by me and my mother no longer has the receipt as we did not plan on returning the item. I sent pictures of the kitchen with all of the packing and the new box it just came out of as well as the pieces that were included and the instructions showing the missing pieces. They still refused to put me on the wait list for the parts that their quality control omitted from the box! I was told I can purchased through a form on their website in April or May when they may be restocked. This issue with this is that the form also needs an uploaded proof of purchase in order to buy the parts that the company didn't include in the first place. It is absurd to me that a company will not own up to their own mistake and ship 6 tiny plastic pieces that probably cost all of 3¢ to manufacture. Will not be buying an products from this company in the future.