Kidde Fire SafetyReviews of kidde.com

Smoke alarm failed within 2 years even though it should last 10 years. Need a receipt to get a replacement under warranty, which I don't have after 2 years. Worthless

I bought 9 smoke dectors for my house in January 2025 they worked for a week. Then they would go off in the middle of the night for 1 minute then stop they would go off when there is no fire. new smoke dectors with 2025 date on they. i have been dealing with this issue for 5 years with the kidde smoke dectors not good at all. i throw all of they in the garbage and bought first alert smoke dectors working just fine. the smoke dectors i have are hard wired so all of they go off

I’m a professional electrician. I’ve fitted thousands of smoke, heat, CO2 alarms of all types RF, inter connect, battery and lithium battery I’ve even linked them to UPS. Systems. Don’t buy another Kidde product. The quality of the units is shocking, there are expensive, they are constantly being recalled by manufacturer. Customer service doesn’t exist. As an installer tech help tells you to go back to wholesaler as a wholesaler it tells you to fill in forms! Fire Angel alarms are robust, less expensive and actually have a help line… check out how high their rating is

Don’t not purchase 10year battery smokes they are defective and kidde knows it but they won’t take any accountability for their faulty product. Leaving electricians with the bill for call backs on Kidde Faulty products. Wont ever install another kidde product again. They lying saying they have no known issue with products

I bought a 10-year carbon monoxide, smoke, and fire detector through Amazon. It lasted about 10 or so months until I started getting false alarms, always between 12 AM and 5 AM. Went back and forth with the Kidde representative for a week, doing everything they suggested and letting them know exactly how far it is from vents and fans. They finally acknowledged it was defective and sent me a new one. Here it is, 5 weeks later, and at 4 AM, this one is going off, saying fire. fire, fire.

Worst system ever. New home, smoke/carbon combo alarms dated Sept 2021. Nothing wrong with alarms when I changed batteries. Put in recommended Duracell MX1500 batteries. Started chirping low battery 12 hours later. Turned off at circuit, unplugged, held button for over 30 sec, used air cleaner, checked battery connections. NOTHING works, tried 6 times and still get “low battery” message. Will never buy Kidde garbage again.

This company is seriously mediocre at best. I had a smoke alarm kn-cosm-iba and need to replace it since it is discontinued. I called customer service and asked if there was another model that would fit the bracket and easy for an older woman to replace. They gave me model 30cuar but said I need an adapter. Ok fine. But the instructions on installing the adapter are almost non existent and you DO have to replace the bracket. And when you install the adapter on the backk of the unit, you can not get into the battery compartment!

The combination alarm we bought stopped working 1.5yrs from manufacture. Try to get help on their website and expect a chatbot that does not understand you or try to. If you need help on the weekend, expect that you will be redirected to a nonfunctional URL or try to send in a comment using their Contact Us feature and it won't let you submit.