Kidde Fire SafetyReviews of kidde.com

I have had many of these Kidde combination smoke and fire alarms, and they failed well before the warranty date. There seems to be a quality issue, perhaps in their China factories. However, customer service is pleasant, and did replace them.

I bought a twin-pack of domestic smoke alarms from Costco a while back. The first unit worked ok (ie. didn't go off) for some months then started to beep during cooking, even tho' the coconut/olive oil wasn't even smoking. It was situated on the hall wall about 5m from the kitchen. Then it started to sound in the middle of the night and other random times. It hadn't been in place even a year. I replaced it with the second unit which, again, worked ok (ie. didn't go off) until it too started to beep during normal cooking. I contacted Kidde via their website - as usual, you cannot find a number to speak to anyone - asking about this and got no reply. After a month I wrote a second time, and again, to this day, months later, no reply. We got a refund from Costco and I now have another brand of detector. Poor product (in this case) and even worse customer service.

KIDDE/FIREX recently updated their combo smoke/CO detectors again (models & packaging). Quite surprising and all of the former devices are no longer available in stores, and the large retail stores only carry the newer devices. The one good change is that a major flaw from the former upgraded design (with the hardwired 10-year worry-free batteries) is the giant "bump" on the underside of the device intended to be recessed inside of 4x4 electric box. That was a poor design given the fact that most junction boxes are already jam-packed with wires & wire nuts, without the ability to shove part of the smoke detector inside that compartment; compared to the flush mounted ceiling detectors from previous models/versions. So at least that was resolved. However, I just wasted $130 after receiving 2 incorrect smoke/CO detectors because the packaging for models 30CUA10-V and 30CUA10 are nearly IDENTICAL! Massachusetts, like other states, has very strict fire codes and Fire Inspectors will not pass a smoke inspection without the "talking" voice alarms (for combo units), yet these 2 models (1 with Voice / 1 without Voice) have nearly identical packaging, and you have to VERY carefully read the one very minor difference on the front of the package to notice it, aside from $10 difference in price. So the contractors accidentally picked-up the wrong packages and installed the wrong devices - the boxes were tossed-out, so I can't return them for credit/refund. A simple mistake yet now I have to pay $130 for alarms that I'll NEVER be able to re-use at any other Massachusetts property. The irony is that those COMBO non-voice alarms are not code-compliant and shouldn't be sold in Massachusetts stores at all.

kidde smoke alarm have used for many years with No Problem. Last (2) a year old & have become faulty & THEY WILL NOT REPLACE? Our Very LAST KIDDE PRODUCT!

Over engineered, sleep violating pieces of crap. That's how I describe Kidde smoke detectors. None in outr house are more than 6 years old and most have been replaced due to false alarms. Replace the battery and the chirping just comes back in two days. Customer service expects me to plug this thing back in and have them listen to it malfunction over the phone? Really?

In my experience, Kidde doesn't have a full grasp of customer service. While they went through the motions they don't connect the dots. I had a smoke/CO2 detector that was ruined when some Kidde branded batteries that were powering the unit leaked. I contacted Kidde, provided the requested info, and they indicated they would send a replacement. Seemed like great customer service. Well the replacement arrived and to replace the battery powered standalone unit they sent an AC powered interconnectable unit that has battery backup but isn't designed to be stand alone battery powered. Customer service confirmed that the replacement needed to AC powered. I now have a replacement which an electrician would be more happy to bill me for wiring and installation. So much for customer service. Adding insult to injury, the replacement unit's reviews are "mediocre" at best - approximately half at 1 star and half at 5 star. Doesn't inspire confidence.

Incredibly poor after sales support. Carbon monoxide alarm with a 7 year life (allegedly supported by a warranty) manufactured 28 Dec 2022, develops a fault in July 2024 ... Despite this being clearly printed on the device, the manufacturer offers no support/recompense as the receipt is no longer available.

The replacements for the faulty units have now both failed. To be fair they lasted a year! I will never trust a product from this company again