Wim
Misleading product, poor service, and no accountability
I had a very disappointing experience with this company. I placed an order for a custom figurine that was clearly advertised and presented as a seated pose including a sofa. This was part of the design shown and what I paid for. After placing the order, I received no confirmation at all. Only after I contacted them myself did they inform me that they do not make sofas and that this would require an additional fee. In other words, they accepted the order and payment for something they never intended to deliver. When I pointed out that this is misleading and not acceptable, they simply responded by saying they would cancel the order instead of resolving the issue. There was no attempt to take responsibility, no effort to honor what was advertised, and no customer-oriented solution offered. Just a flat refusal. Very poor communication, misleading checkout process, and zero accountability. I would strongly advise others to be cautious before ordering here.
Response from KibiFigApr 27, 2026
Thank you for your feedback, and thank you for giving us the opportunity to explain the situation here. We highly value the final result of each client's work, and we would like to sincerely explain our production rules to you and any readers who may see this comment: We focus on producing the figure itself. Large accessories such as sofas, wheelchairs, and large props (e.g., motorcycles, entire background walls) are indeed not within our standard production scope. This is because these complex accessories bring additional design and material costs, as well as a higher risk of printing failures, requiring us to assess and charge separately. When a design includes large accessories, we usually proactively communicate with the client and offer multiple solutions, such as: - Reducing accessory requirements: Simplifying complex props into more stable styles - Changing figure size: Enlarging the main body to harmonize the visual effect - Changing pose: Changing a sitting pose to a standing pose to avoid reliance on accessories for support - Pricing accessories separately: Charging extra fees based on design complexity - Suggesting accessory removal: Focusing on the main figure to ensure the finished product is stable and aesthetically pleasing We highly value the final result of each client's work and do not wish to compromise the overall quality by forcibly adding inappropriate accessories. We sincerely apologize if our previous communication failed to make this clear to you, and we will continue to improve our explanation process. We have already refunded you before you left a comment, and we welcome you to place your next order. Thank you again for your feedback; it will help us do better.