KibiFig is a company dedicated to transforming cherished memories into tangible, custom-made keepsakes. We specialize in creating high-quality, personalized figurines that capture the unique essence of individuals, families, and even beloved pets. Our mission is to help people celebrate their most precious moments by bringing their photographs to life in adorable, detailed 3D form.At KibiFig, we understand the emotional value of a memory. That's why we combine artistic craftsmanship with cutting-edge 3D printing technology to ensure every figurine is a true reflection of the original image, complete with accurate features, expressions, and even clothing details. Whether it's a family portrait, a wedding day memento, a graduation celebration, or a tribute to a furry friend, KibiFig creates enduring treasures that evoke smiles and warm feelings for years to come. We believe that some memories are too special to remain just pictures – they deserve to be held, admired, and cherished in three dimensions.
KibiFig (kibifig.com) has 45 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
kibifig.com
Website
kibifig.com
Category
Hobbies
Listed on Five Star Index
2026
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The company replied to 20% of reviews.
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Most recent review: October 2026.
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Received my item which is totally a rip off! After a month, it’s a micro size and for almost $90!!!!!!!! DO NOT USE! I will be requesting a refund! We missed my deadline beyond and the actual item itself is not remotely a match to the photo sent. I’m totally disgusted ! Poor everything !
Response from KibiFigOct 21, 2026
We fully understand your disappointment and dissatisfaction. We would like to address the points you raised as follows:
1. Regarding Size
The figurine was crafted in strict accordance with the size (9cm) you selected when placing your order. The product dimensions match your order specifications; there is no discrepancy. The item you received is indeed 9cm, as confirmed at the time of your order.
2. Regarding Correspondence with the Preview Images
Our figurines are modeled and produced based on the preview images generated at the time your order was placed. If you feel the actual product differs from your expectations, we would be happy to hear the specific details and explore potential solutions.
3. Regarding Communication
We have been actively communicating with you via email regarding this matter and remain open to further discussion to resolve the issue. Please check your inbox or reply directly to our email, and we will follow up with you as soon as possible.
We recognize that this experience has not met your expectations, and we take your feedback seriously. We are open to further discussion regarding a potential solution. Thank you for your understanding.
CM
Cindy M.
No delivery
I placed an order early September and have not received. I emailed them many times and got two responses.
One was they delivered and the other says it’s at final processing.
I’m thinking this is a scam company. Be careful if you order here. Very upsetting.
Response from KibiFigOct 16, 2026
We sincerely apologize for the confusion and disappointment you have experienced while waiting—particularly regarding the inconsistent information you received; this was indeed a serious lapse in our communication.
We would like to clarify that we have already reached out to you via email and have been actively tracking your order. Please rest assured that this is absolutely not a scam. As your figure is a custom-made product, it is currently in the process of being produced. We have provided specific details regarding its current status in our email, and we will continue to keep you updated via email until you have successfully received your item.
We take your feedback very seriously. Once again, we apologize for the trouble and unease this has caused, and we thank you for your patience and understanding.
JO
Jojolaw
DON’T BOTHER….
I had to give one star to be able to leave a review. I placed an order in good faith, had some questions re doing etc so had a lot of emails back and forth with the company. My advice do not bother! They lie. I was sent an additional payment order to upgrade my order, I paid this and was ASSURED my order would be upgraded. I chose to have it gift boxed too with a name printed. When the order finally arrived, they sent the wrong figure which was £30 cheaper and the box had the completely wrong name on. I contacted the company, and they are only offering me 50% refund. DO NOT USE!!!
UPDATE: seller offered me a full refund if I took down this review, so I wonder how many more have been removed. They asked me to remove my review first and then and then only would I receive my refund. They said before, they have agreed to refund previous buyers and they didn’t remove the review. I have now set up a dispute with PayPal. BE AWARE!!
MA
MarioM
A really bad experience
A really bad experience, I’m starting to think the site is a scam. I’ve been asking for a tracking number for over a month, one was finally generated three days ago, but it says the package hasn't been handed over yet, and email support just keeps telling me to wait and wait.
Response from KibiFigAug 14, 2026
We fully understand your frustration and sincerely apologize for the poor communication and the long wait. Please rest assured that we are a legitimate business; your order is for a custom-made product, which requires a specific production period before it can be shipped.
Creating a custom figurine involves multiple stages—such as design, 3D modeling, printing, and post-processing—all of which take time to complete.
To resolve this matter properly, please contact us via email and provide your order number so we can verify the latest status of your package directly with our logistics team. We will update you immediately once we have concrete information—providing you with detailed, specific progress updates rather than perfunctory, generic responses.
We deeply value your trust and hope to resolve this issue to your satisfaction.
AR
Abdul R.
Expensive and very poor quality!
Ordered this item based on the render created. Ordered the 7cm one as it came to $55, so quite expensive for what it was.
When it arrived, the face was absolutely horrendous, looked nothing like the render, so horrible! Customer service is terrible, short snappy answers.
When i complained, they said that they cant guarantee that a smaller model will look like the render. And referred me to some size guide that mentions text and accessories, but not the face! The face is the most important part of it. And why would you sell something that is so expensive, effectively a 7cm piece of plastic, at $55 knowing that it wont look the same!
All of this fell on deaf ears, they proceeded to demand an extra $100 off me to do a slightly bigger version at 9cm! I refused this of course. They are now ignoring me fully!
I currently have a claim with PayPal open for this. Terrible product, terrible customer services!
UPDATE TO RESPONSE:
As mentioned, your size guide does not state that the face will not match. Why would people order this if it doesnt match at a very expensive price? You simply refuse to acknowledge this point!
I offered you another £50. You wanted double that to upgrade to the 15cm. I have tried to resolve this over email, but you are refusing to communicate any further. Please email me with a resolution.
UPDATE 2
Customer services has reached out to me, they have said they will do their best to resolve the problem for me and have agreed a resolution based on seeing the product remade. I will revise my review once it is fully resolved. Thank you for coming back to me.
Response from KibiFigJun 26, 2026
Thank you for taking the time to share your feedback. We are sorry that the final figurine did not meet your expectations.
We would like to clarify that our size guide clearly outlines the level of detail achievable at each size and includes recommendation ratings. The 7cm figurine is specifically noted as having limited detail representation and is not recommended for customers seeking highly realistic facial features. If facial details closer to the reference images or a real person are important, we recommend choosing 12cm or 15cm, which can capture significantly more facial detail.
We also want to clarify that we never recommended upgrading to a 9cm figurine. Throughout our communication, we consistently suggested upgrading to 15cm, as this size offers the best likeness and detail. We discussed the cost difference involved, but unfortunately, we could not agree to provide our largest size for only an additional £40, as larger figurines require substantially more material, printing time, post-processing, and manual finishing.
Regarding the material, our figurines are made from durable, eco-friendly resin using full-color 3D printing technology, not ordinary plastic. We have received a large number of positive reviews praising the craftsmanship and quality of our products. Our pricing reflects the customized design process, skilled labor, production costs, and quality control involved in creating each unique figurine, and we also regularly offer promotions and discounts on our website.
We genuinely regret that this order did not meet your expectations and remain willing to communicate further to find a reasonable solution.
BM
B M.
I placed an order on the 5th so I can…
I placed an order on the 5th so I can have it before my kids bday. There is no tracking update on the site.Support never reached back. Hope I didnt get scammed. Really wanted this for my son. Order number is in my email and I can't track it all. Will change review if I receive my order.
Response from KibiFigMay 22, 2026
Thank you for your message, and we fully understand your eagerness to prepare for your child's birthday. Please rest assured that you have not been scammed; we are processing your order.
The figurine you ordered is a custom-made product, and the production time is indicated on the product page. Therefore, it cannot be shipped on the same day as regular items.
Regarding logistics information and customer service contact: We will notify you of all order progress and logistics updates via email. Due to the lengthy customization process, we may not be able to update the logistics status on the website in real time, but you can check our notifications in your email. We also suggest you check your email regularly, including your spam folder.
Regarding your current order: We are arranging shipment and will send the package out as soon as possible. We will inform you of the tracking number via email after shipment. If you have any questions, or if you have not received our emails for a long time, please feel free to contact us again, and we will reply as soon as possible.
We apologize again for any inconvenience caused by the delayed information updates. Thank you for your understanding and support, and happy birthday to your child!
WI
Wim
Misleading product, poor service, and no accountability
I had a very disappointing experience with this company.
I placed an order for a custom figurine that was clearly advertised and presented as a seated pose including a sofa. This was part of the design shown and what I paid for.
After placing the order, I received no confirmation at all. Only after I contacted them myself did they inform me that they do not make sofas and that this would require an additional fee. In other words, they accepted the order and payment for something they never intended to deliver.
When I pointed out that this is misleading and not acceptable, they simply responded by saying they would cancel the order instead of resolving the issue.
There was no attempt to take responsibility, no effort to honor what was advertised, and no customer-oriented solution offered. Just a flat refusal.
Very poor communication, misleading checkout process, and zero accountability.
I would strongly advise others to be cautious before ordering here.
Response from KibiFigApr 27, 2026
Thank you for your feedback, and thank you for giving us the opportunity to explain the situation here.
We highly value the final result of each client's work, and we would like to sincerely explain our production rules to you and any readers who may see this comment:
We focus on producing the figure itself. Large accessories such as sofas, wheelchairs, and large props (e.g., motorcycles, entire background walls) are indeed not within our standard production scope. This is because these complex accessories bring additional design and material costs, as well as a higher risk of printing failures, requiring us to assess and charge separately.
When a design includes large accessories, we usually proactively communicate with the client and offer multiple solutions, such as:
- Reducing accessory requirements: Simplifying complex props into more stable styles
- Changing figure size: Enlarging the main body to harmonize the visual effect
- Changing pose: Changing a sitting pose to a standing pose to avoid reliance on accessories for support
- Pricing accessories separately: Charging extra fees based on design complexity
- Suggesting accessory removal: Focusing on the main figure to ensure the finished product is stable and aesthetically pleasing
We highly value the final result of each client's work and do not wish to compromise the overall quality by forcibly adding inappropriate accessories. We sincerely apologize if our previous communication failed to make this clear to you, and we will continue to improve our explanation process.
We have already refunded you before you left a comment, and we welcome you to place your next order.
Thank you again for your feedback; it will help us do better.
