Raymond S.
In-stock part was not in stock
KiaPartsNow website said my part was in stock. Called them and a person said it was in stock. Ordered it on Wednesday. Next day they called me to "verify" the order total cost and said I would get an email. This email said they expected to get the part themself on Friday next week and if I didn't get an update to contact them. They also charged my credit card this day. Did not get any update by that Friday. Called them the following Monday. On the phone, they could not give a status, saying it is another department but should get an email today. That email basically said I should get an answer within 24 hours. On Tuesday I got an email saying they expected the part the coming Friday. The only good experience was that they accepted my cancellation and refunded my credit card charge.