KiaPartsNow.comReviews of kiapartsnow.com

Very easy to check out

I went on to the Kiapartsnow.com website and did a parts search for the window trim on a 2020 Kia Forte EX. The website has you enter a VIN number to confirm that it is for the correct part that works with your vehicle and it did match (according to kiapartsnow.com). The part took quite a bit longer to ship than they had indicated, but when I did finally receive it, I discovered that it was the wrong part and does not fit this vehicle. Instead, the part is designed for a Kia Forte LE trim. Within 3 days, I contacted kiapartsnow.com and completed their returns process by providing the order details and photos of the shipment. The product has not been removed from its packaging and is not damaged in any way. In the return paperwork, I indicated that the part was incorrect and it needed to be replaced or my money refunded. They wrote me back saying that my pictures of the shipping tracking number and part number label weren't "close" enough. So, I took several pictures of all labels on the packaging as close as I could while still being clear. Then, they wrote again saying that the part label images were missing. I'm not clear what part labels that they're referring to because I took a picture of every label on the packaging that was present. I wrote them back explaining that there are no more pictures to provide of any labels and they have stopped responding. They sent me the wrong part and I've spent far too much time trying to resolve their issue and I'm not entirely clear on why pictures of the labels are needed. Regardless, this is a sketchy organization that has incorrect part listings and will leave their customers in the lurch when they need resolution. Now I am out the cost of parts and shipping and have a part that I can't use.

A smooth transaction.

ordered a passenger side headlight assembly for our Kia Cadenza. the webside was easily navigable which made finding the right part easy. It arrived quickly and undamaged anbd was the exact part i ordered and exactly what we needed. I nstalled it myself and it saved us 2k between parts and labor

Part fit just like it should. Thank you

So full recomended

Very good service

Quick shipment and part was perfect.