KiaPartsNow.comReviews of kiapartsnow.com

Response from KiaPartsNow.comMar 31, 2026

Thank you for your review. We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. We recommend VIN lookup for the most accurate fitment, at the time of ordering to confirm compatibility. We appreciate your understanding and encourage the use of VIN verification for future orders to help ensure exact fitment, or through our Parts Question in LiveChat to confirm vehicle fitment.

Response from KiaPartsNow.comMar 30, 2026

Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further. Edit: It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!

Response from KiaPartsNow.comMar 25, 2026

We are sorry to hear your experience. We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further. While it is true that our return policy generally does not allow for returns on electronic components solely for refund purposes, there is an important distinction to be made. The 12-month/12,000 mile warranty covers the replacement of the electronic part if it is found to be defective or malfunctioning. Please submit an RMA for warranty claim. For more information regarding our returns policy, please visit: www.kiapartsnow.com/service/kia-return_policy Edit: It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!