KiafinanceReviews of kiafinance.com

Le pire service client qui n'est jamais existé. Aucune réponse ou des semaines plus tard. Que ce soit pour le rachat ou pour des questions liées aux mensualités tout est déplorable. Après le rachat du véhicule j'ai à nouveau été prélevé, depuis plus aucune nouvelle concernant ce prélèvement qui n'a rien à faire-là. Kia Finance est une escroquerie à ciel ouvert. Bref. Fiasco de A à Z.

Kia Finance is not clearing the final payoff I sent to them. I cannot seem to get their attention to credit the payment and close my loan. My experience has been horrible and they don’t seem to care.

1 star is too high a rating. The car has been paid off for years, but getting proof so I can sell it seems impossible. I am currently paying insurance on it even though I don't drive it. I want to sell it but need that proof. It's quickly getting crazier than I expected. I wish I knew what it was going to take to get rid of this car.

Kia cars are good, but Kia Finance is bad and not trustworthy. I returned my leased kia car to the dealership in a pristine shape and got a new Kia Seltos 2025. The dealership did not comment on any damage. Two months later, I got an letter saying that I own tem additional $419 for excessive wear and tear. The report was not available, and I had to call them to get it. They emailed me a report of assumed wear with very low quality pictures. It is scam. Try financing through a bank. Avoid them at all costs

I got into a car accident in February, and it has been a nightmare working with Kia. They picked up the car without any notification to me or the insurance company. They nearly sold the car before my insurance could inspect it and have not been consistent with the information they provide me. I'm still working to get this paid off with the GAP insurance I purchased when I originally signed for the car.

Everything was good at first until I encountered temporary financial hardship. I had reached out to the customer service team multiple times and have not been satisfied at all. At first, I thought my payment date had been updated via the self service bot, thankfully I double checked and a representative told me it had not been (so the first red flag is the bot doesn't work, which I told them they needed to update because that's misinformation being provided) and then proceeded to tell me I couldn't because of the payment due date. After making the first payment, I reached out ahead of time AGAIN to have my payment date updated, if not skipped due to financial hardship. I have reached out to the customer service team MULTIPLE times and asked to speak with a higher up because of misinformation and lack of communication, in which nobody ever got back with me and I even had to go as far as contacting my dealership to speak with a higher up. After explaining the entire situation, it was the same thing, even though they were FULLY aware I had been reaching out multiple times and the lack of communication to get to me in a timely manner was a fault on their part, not mine. They lack accountability and authenticity, all they care about is money. If you finance your car I would not recommend financing with this company.

Nous souhaitons racheter notre véhicule Kia acquis il y a 3 ans en LOA. Impossible d'avoir quelqu'un au téléphone, personne ne rappelle ni ne répond aux mails. Je vais faire le siège du concessionnaire. Déplorable

❌ Expérience déplorable avec Kia ! ❌ Nous avons souscrit un contrat de LOA en 2022 chez KIA CHARLEVILLE, incluant un contrat d’entretien facturé 1 400 €. Résultat ? L’argent a été encaissé, mais aucun contrat n’a été activé. Nous avons contacté la concession ainsi que KIA FINANCE, mais à ce jour, aucune réponse. Ce n’est pas tout : nous avons constaté plusieurs pratiques douteuses et un traitement plus que discutable de notre dossier. Face à ces méthodes inacceptables, nous avons saisi UFC-Que Choisir et la DGCCRF. Une gestion inadmissible, à fuir absolument !