KiafinanceReviews of kiafinance.com

I recently purchased a new KIA for my company, I set up financing at the KIA dealership for conveninece only because the interest rate was higher than I could get elsewhere. My info was give to the finance manager at the dealership for all my paper work. I did not receive any documentation with which to make a payment or set up an online account. So I sought out the website and filled out the necessary info to open an account. The business account did not work, so I started over with a personal account, that didnt work either. I called customer service to get help and found out my account was set up as a personal account, then I was informed that the email address on my records there had been entered with a typo (this email was only given one time, and it worked beautifully as I received 15 email per day from marketing). Rather than confirming my identity and making the one charactor change I was to receive a call from security within 3 to five days. So I finally did receive that call and the security steps were a higher bar than my banking accounts, business accounts, retirement accounts or medical records. It should have been hanled by customer service. There was also a bit of attitude about my pointing out this was a definite overkill. Problems: 1. Should have immediately received account info after buying car, rather than going on a mission to track down customer service. 2. Customer Service should have handled the simple correction as I had and furnished all identity info. 3. I should have been transferred rather than waiting for an eventual contact. 4. I furnished less info to the security specialist that I did to customer service to make the correction. 5. The detection of attitude gave me attitude. KIA made the mistake of entry, KIA mad this a difficult process, so if anything I was due an appology rather than a lecture. Frankly I deeply regret my decision to finance with KIA, I should have made them use a typical bank. I never pay over time, most cars I have financed have been paid off in a year. In my opinion, KIA finance is still a JV operation, not operating at the level of institutions I have dealt with in the past. Mike

What a Scam! By default, they make the setting such that when you set-up autopay, it cancels *1* payment before your last payment, so not only do you get dinged for late payment, but they also report to credit agency, and then when you call to resolve, they charge you an extra $4.50 to take the payment over the phone! This way they ensure they get extra money from every customer! I will never buy from Kia again