Pablo
Honesty
Communication was good with the shipper and the transportation of the puppy went well. I was recommended by a friend who recently got there puppy here. Our friend's little lab was healthy and there breeder had impressive commutation and provided a lot of photos of the environment the puppy grew up in. As for our family's case. What did not go well was with the conditions of the puppy. We payed money to have our puppy checked at the vets and honestly wished the seller would tell us everything that was wrong before welcoming him home. Our little golden retriever puppy had fleas, a bladder infection, ear infection, irritated "bottom", and a bad case of worms. I don't know what vet the breeder took him to or if he picked this up from a horrible environment that he could have lived in. I just wish that the breeder would have been more honest with my family. The puppy is the sweetest and there us no amount that we wouldn't spend to help him. Our breeder should be more transparent on how they are raising these puppies because all these problems highlight " puppy mill" and keystone, a big company is promoting this act of human ignorance. This is our families first puppy so we didn't know about all these red flags until after. I am very disappointed, some breeders need to be more transparent. They simply see them as "livestock" and quick cash. This is not the case for every breeder, as can be seen from my friend's case. I just hope that those that purchase a puppy here do not get the same problem we did. I am happy the puppy is safe and sound with us.
Response from Keystone PuppiesAug 19, 2020
Pablo - I am very sorry to hear that your puppy was not 100% healthy when you got him! He absolutely should have been!! The breeder is responsible to reimburse the vet bills pertaining to these issues. Please mail the vet bills to him for reimbursement. I am happy to help with anything if you need it so please keep me in the loop ([email protected]). I will in the meantime contact him to let him know what is going on. I do want you to know that we visit every single breeder and take the pictures of their puppies. Our photographers would never take pictures at a breeders house that they felt was a puppy mill. I am sorry that your experience was not a better one but am super happy to hear how sweet your fella is! Please keep me posted!



