keyirobot.comReviews of keyirobot.com

Kick Starter purchase. After 2 years and 4 months, Loona stopped turning on : the battery is totally dead. All we did was not charge it for 2 weeks. Since it's 4 months past warranty, we are asked to pay expensive fees... Not to mention the robot always had issues from the start (that we stupidly never reported because it was functionnal). We feel scammed and our kid is sad...

Look at the overwhelming amount of negative reviews and understand not to buy this robot. The support is non existent whether you're in warranty or not. They will reply with generic replies and try to blame you for the faults even though they're very common issues. Eventually they will even just ignore you all together. My robot had an issue that would require a very inexpensive plastic bracket to be replaced, they refused to fix it and wouldn't even send me the part to do it myself. All they offered was that I buy a new one from them. The robot itself is pretty stupid as it will run into walls and get itself stuck very easily. The voice is a nightmare, you get to choose from a little girls voice that will irritate you or a grown woman who sounds like she's from an infomercial. Both really are terrible and destroy the illusion of a cute robot pet. Save yourself the hassle and headache and spend your money on a toaster and some goggly eyes because it'll make for a better companion than this glorified paper weight.

TOTAL SCAM!!! Fedex just told me that they could not deliver because this company was sending me an empty box.

No after sales support. The Loona robot stop working, It didn't last a month. I got it on the kickstarter campaign and after the initial failure everything was feeling helpless and finding support delays with worthless mails. Not reliable at all, not the technology nor the support. I don't really understand about all the prizes they claim to have received for the Loona robot, but better to avoid spending your money here.