KeyBankReviews of key.com

They started charging me a $25 monthly service charge without telling me on an account I don't check that often, despite keeping high balances in my other accounts and having a long standing relationship with them. I asked for those to be reversed and the branch manager at the downtown Seattle branch refused so I had to file an executive complaint, and after 2 months, nothing has happened and they won't respond. I would not recommend banking with them based on this awful service and usurious fees they charged me without any notification and horrible service in trying to get them credited back.

Been at this bank for four years tired of some of the newer staff they have working there. Don't want a savings account so why is a banker trying to force it on me? Would love to find another branch. Not happy at all by the way I have been treated here lately.

Unprofessional Service and Poor Management at South Buckley Branch ​I am extremely disappointed with the service I received at the KeyBank on South Buckley in Aurora. I arrived at 5:10 PM, well before the 6:00 PM closing time, intending to open a new account and check an existing one. ​I sat in the lobby for nearly 20 minutes while a staff member walked around the building, seemingly ignoring my presence. When she finally acknowledged me at 5:26 PM, she claimed she could not help me because she was assisting one other person and "it would take a long time," effectively turning me away 35 minutes before the branch closed. ​It is unprofessional and frankly concerning to be told a bank cannot service a customer during posted business hours. Furthermore, seeing only one staff member active while multiple cars were in the lot raises questions about staffing and efficiency. Being told to "make an appointment for tomorrow" or drive to a different location is unacceptable when I am standing in a fully open branch. I expected to be treated with the same priority as any other customer. This experience was dismissive and highly unprofessional.

Terrible rude and aggressive customer service at the Guilderland Branch. Maggie was the teller. She lied to me and said she was the Bank manager. I Tried to cash a check written on a Key Bank account. Nothing but attitude because I do not have a Key Bank Account. This is why I fired Key Bank 15 years ago as my commercial and personal bank.

I requested a remittance from KeyBank for overpayment of property taxes to my escrow account. I was provided a form to submit to KeyBank in order to receive the remittance. After submitting it, I was unable to get a response from my account manager. I tried calling her, leaving phone messages, sending emails, with no response. I called the general phone number to ask how I could get a response. This person was unable to contact any of the account managers during working hours. Finally, the manager of my account manager contacted me. She was helpful. But, that wasn't the end of it. I was told that my remittance would be prioritized so that it could be processed by the end of the week. Of course, this didn't occur. The following week, I asked for an update by email concerning the remittance, and my account manager (not her manager) simply said it hasn't happened yet. Duh... that is obvious. Not helpful, and even stupid on her part. I'm still awaiting the remittance.

I opened a checking account with the NE Phila branch. I chose Key because there was a promotional offer for new accounts. I went in and set it up in person, explained why I was using them, supplied the promotional codes and fulfilled the posted actions and deposit requirements, but am now told it is not valid due to their error. It cannot be corrected and I can’t open another account to get this benefit, as I am no longer a new customer. Was told I can just close my accounts and go somewhere else. What a terrible way to run a business. Save yourself the headache and “go somewhere else”.

We have been with Key Bank for 31 years. We went to the local Medford, Oregon, branch to set up our mortgage with Jeremy. We were told we could set up bi-monthly payments in order to pay off our mortgage quicker. We were then charged a subsequent late fee from Key Bank. When we called about the late fees, we were told not to worry about them and that they would be removed. Months later, we received a letter stating we owed over $400 in late fees. When we contacted corporate about the fees, they said they would look into it to work on getting the late fees dropped. After not making any progress with the local branch, we have since contacted the 800 corporate offices, and we are still getting the runaround. Tony S (they don't give out last names to avoid accountability) said the late fees are being reviewed at the "highest department of escalation," but he continues to not have any answers after six weeks and counting. I get a weekly call from him telling me they are still reviewing the case. This is now Key Bank being evasive. I feel misled by corporate. Side note: All the Key Bank locations here in Southern Oregon are sparse, with just a few employees at each branch. It's a ghost town when you walk in, completely understaffed. The Ashland location doesn't even have walk-up tellers. Are they going out of business soon? I think so!

This Bank has gone down hill big time.