KeyBankReviews of key.com

if i could give a minus there would be 28. We have been loyal customers for 28yrs, NEVER a late payment with a mortgage and NEVER a late payment in our credit report in 57 years, Keybank was hacked 5 times, This sixth time they claim they were not hacked but while using a law office that was hacked and they got Key customers info. On12/30/25 we were perfect in every area of our finances and had to submit everything to KEY's mortgage dept and lawyer. At the end of jan/26 our banking accounts were hacked and 25K was stolen and the IP address never ours showed but instead of KEY going after that thief they let this thief take that money and buy online stocks. THEY KNOW WHERE THE STOCKS WENT to Chicago and CT and the transactions were made in Buffalo while we were in Florida. Still they have now demanded we pay that stolen money back or they will foreclose on our home. NO LOYALTY OR CARE TO GET TRUTH. JUST PAY UP OR WE FORECLOSE. After 28years that is the loyalty we got. MY question what did they do with those folders of our information when we bought the house in 12/30/25?? reckless and without care. our information was left to the public. They will not listen to reason. IF I WANTED TO ACCESS THE LINE OF CREDIT I DONT NEED TO GO INTO MY HUSBANDS BANK ACCOUNT SINCE WE SHARED ACCESS!!! When i said that to them they changed the accusation from I did it to he did it. THEY DONT WANT TO ADMIT we are not the guilty party but their poor security was.

I am disabled and lowincome while waiting for a disability hearing .Key bank made it impossible to cash a key bank goverment check at any local stores that usually cash other checks .The way the numbers are on paper its impossible .You cant use online banking with a goverment phone the camera will not allow it on my phone .there fore i use my son phone to do online banking but then they send a code to verify its me in my govement phone with text .well i got a new phone number and i wanted to update my phone number.I called to update my new phone number and she said to go bank in person thats not close to my home .I had to get a ride there and the lady at desk was rude to me when i said my son cash my checks for me but i use my phone to verify code .She was mean and nasty saying i cant use his phone but i been for over a year now .I cant afford to buy a fancy phone but i verify its me when they send a code to my personal phone number .no other bank in piqua will cash key banks checks .I feel key bank makes hardship on anyone that cant afford a fancy phone or lacks good transportation.I live in piqua ohio and my disabilities make it impossible for me to drive myself .Im consider write to agencies for discrimination because keybank is not friendly to people that are lowincome or disabled .I believe when its brought to many people attention and lawyer and other agencies i can prove i have been discrimination against .also i had to open a key bank account just to cash my little check i get from piqua villiage apartments not because i wanted but because there is absolutely no where to cash this little 59, dollar check in piqua and i wont be harasssd by keybank because i cant afford a fancy phone to do online bank.They need to allow me to continue use my son phone and my phone number for code or i will contact every legal aid possible and sue key bank for discrimination and i dont believe your bank doors are handicap friendly either .

In Moderation Reviewed May 31, 2026 Our solar panel loan is through Keybank. I have paid our loan every month on time since 2021 with one exception due to an online banking issue. When my husband was about to pass away in February 2026, I contacted them to move the account into my name. 99% of their business is only done through email with it often taking days for a response. They told me I would have to apply for a new loan in my name or pay off the loan, but the loan paperwork was all about buying a new house which didn't make sense. That was infuriating since it was just the same home in both our names. When I finally got enough info. to file paperwork, I apparently missed ONE encrypted email asking for more information. The next info. I got about a month later was that I hadn't finished the loan application and that they were about to call in the loan. I missed one phone call on May 20, 2026 and returned that the next day. I immediately started new paperwork, but then I was told that as of May 26th, the loan had already been sent to a collections agency. That was the same day I received a notice by mail that they were calling in the loan for over $13,000. THAT WAS THE FIRST AND ONLY INFORMATION SENT BY REGULAR MAIL. Supposedly, they made numerous attempts to collect the debt. If they could send an actually letter about sending the debt to a credit union. Since I was only able to talk to a live person twice in three months, I did not have the information I needed to resolve things in a timely manner.

I've read that KeyBank is under review by Connecticut banking authorities and Federal Banking authorities for fraud. They've been holding customers money for excessively long. And blocking people's accounts to delay their access to the fund so they can collect interest. I've experienced this myself twice the first was with a bank check from my sister from a Connecticut Bank in Bristol which was totally fine and they would not release the funds they put a block on my account and even though they withdrew the funds from her account which was very fine for her by her bank they would not release the funds to me the second one was from a bank check which was supposed to be released the same day or next business day they blocked that account and they wouldn't tell me when it would be available they said they would have to investigate it they said that would be at least 7 days and it was a bank check the funds were available from a reputable Bank. When I found out they were being investigated for fraud I could I could confirm that myself and I closed my account

This bank has poor customer service in the local branch. They are rude, and pushy. They are constantly trying to get you to open more accts, frequently calling asking you to come in and discuss more financial options. They are like used car salesmen.They aren't friendly and seem to hate their jobs. I have had many fraudulent charges, which can take up to 90 days to get resolved.

Quite upset how I couldn’t use the ATM for key bank in downtown , Pittsburgh.

No words.. False advertising to the fullest. Where is this so called professional customer service? Customer Care service representatives are absolutely clueless. Do not undersand basic English, customer needs. There must be leagal recorse to hold KEY BANK accountable. False advertising as I am yet to find a professional customer service representative. Or even a person that can actually do hos or her job. Better off with your money under your mattress. Absolutely disgusting what we as clients have to endure. 2 weeks of this and nothing.

Key Bank might be the worst bank in the history of banks. First, they close my local branch (Devon PA), forcing me to an inconvenient branch 20 mins further away (Malvern PA). Then, they repeatedly and inexplicably “temporarily” close the Malvern branch and tell me that I now need to use the Exton PA branch, which is another 15 mins away. It’s awful and customer unfriendly. Their offerings certainly don’t compensate. Their only positive has been their friendly staff. Saying goodbye to this bank.