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KeyBank Reviews | Read Customer Reviews of key.com

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Money & Insurance
Banking & Money
KeyBank

KE

KeyBankReviews of key.com

1.4209 reviews
Banking & Money
Cleveland, Ohio

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KEKeyBank1.4

Reviews209 About Contact

Overall score

1.4 out of 5

Bad

Average of 209 reviews

Distribution

5★5%
4★3%
3★1%
2★4%
1★87%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

key.com
Cleveland, OH 44114

About KeyBank

Discover personal banking solutions and banking rewards from KeyBank. Learn how easy it is to open a personal bank account today.

KeyBank (key.com) has 209 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.

Also known as: key.com
Website: key.com
Category: Banking & Money
Location: Cleveland, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KeyBank reviews

Showing 11 reviews with 5 stars · Clear filters

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Sheila G.
Aug 13, 2022
I have been banking with Key for years…
I have been banking with Key for years and I absolutely LOVE it! The people are fantastic and they are always there to answer any questions. I have never had a problem with anyone here!
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Deborah
Jan 4, 2022
I have had a positive experience with…
I have had a positive experience with using a feature offered by key bank. Being able to lock or unlock my debit card has been most helpful. I really appreciate this feature because it gives me more control of my money. Thank you key bank!
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Matthew Grant M.
May 17, 2021
20 years of excellence
I opened my first account with Key Bank when I was 15, though I do not live near a branch currently, it is still my preferred bank. The customer service is top tier alongside American Express. The banking products offered are not as robust or competitive as some of the others out there, but this is a bank that employs people who actually care about you — something not common these days.
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