KeyBankReviews of key.com

I banked with First Bank for 20 years, when it merged into PNC Bank the service was not the same. So I ventured out to try a new Bank that I felt would meet my needs and have good Customer Care. I discovered KeyBank is the most horrible Bank I have ever imagined. I have been six weeks into the new bank account and still do not have an active debit card. They sent me a card that did not work the second one actually had fraud on it before I even received it in the mail. They offered to send yet a third card with different numbers on it to prevent fraud. Great idea! But now I have to change all my online automatic pay to a new card. Some of these places require me to sign affidavits to transfer a bank account payment. Again, this has made my day-to-day very exhausting with finances. I did not realize how difficult it is to wait in longer lines at the store to pay cash, and just putting gas in your vehicle can cause you to go in and out of the store to make sure the right amount is paid to fill your gas tank. I had to travel this last week and it was the most difficult thing to have to use cash only. Their care for their customers is horrific. The last six weeks have been exhausting for me as a senior citizen to have to pay cash for everything and go to the bank during banking hours to access my own funds. I am not asking for anything unreasonable. My end goal is very simple: I just want a debit card that works so I can use my own money and live my everyday life without this additional burden. They said they can send a new card UPS in two days. That’s what they did last time and it took six days. Hence the reason I had to travel without a card. I offered to pay right out of my bank account for an overnight card to make life just a little easier for what I’ve gone through, and they refused. A great example of their Customer Care is no reply from emails that I have sent to their corporate offices.

The new voice on automated system is annoying

I have always had excellent service from all of my Key Banks that I’ve used. However, I just had a terrible experience. I accidentally sent a payment to Allstate for over $100 when that payment was meant to go to another payee from my checking account. I haven’t been with Allstate in over two years yet without a policy number they cashedthe check. My bank said I have to go through them at Allstate to fix this. The person on the phone from Allstatewas not helpful but said I would get an email within 15 minutes with instructions of what to do. That was a month ago. How is it possible that they accept a payment that is not attached to any policy. I’m still waiting for a return call and an email from Allstate backseat driver ever I’d rather have you sit next to meand nobody there has helped me. They keep telling me to call the bank and the bank keeps telling me to call them. They cashed the check they accepted payment from a customer they no longer have. How is this Legal? I’ve written negative review about Allstate as well, but this is my bank for well over 30 years and they did almost nothing to help me.

I disputed a charge involving Safe Ship Moving Services after the company they hired misrepresented the delivery situation and demanded substantially more money. The carrier falsely claimed our furniture had to be unloaded and transferred to shuttles in order to deliver to our home on a Navy base in Key West. That was not true. KeyBank initially credited the disputed money back to my account, which made me believe they understood the seriousness of the situation. Then they reversed that decision and took the money back, leaving us with a loss of approximately $3,000. What is especially upsetting is that KeyBank had information showing that Safe Ship Moving Services hired a company that gave us false information, yet KeyBank still decided against us. I expected my bank to carefully investigate the evidence and protect its customer from deceptive business practices. Instead, I was left feeling ignored and financially abandoned. This experience has seriously damaged my trust in KeyBank. Customers should know that even when a dispute involves documented misrepresentation, KeyBank may initially issue a credit and later reverse it, leaving the customer responsible for the loss. I would not recommend relying on KeyBank to stand behind you in a serious merchant dispute.

Been with KeyBank since I turned 18. Given them 11 years and they suck! Constant maintenance that causes inconvenience when I need to access my account. Sometimes my card gets marked for fraud on purchases I make and use often. Then I have to spend 45-1 hour going through all my personal transactions to confirm purchases that were all made by me. Incredibly inconvenient. After 11 years I am leaving KeyBank.

I advise staying away from KeyBank if you care about peace of mind. They hire very rude people in most branches

I AM LEAVING KEYBANK. WORST CUSTOMER SERVICE EVER!!! Keybank sent me a defective updated M/C; it did not work after it was activated. It took me an 1.5 hours to discover that the card was the problem. I spent another 2 hours in 3 separate calls to Key Customer Service. I live with severe chronic illness & having a working credit card is essential as I need to purchase everything online. Many of my bills are set up as auto pay on my credit card directly or thru PayPal to the same card. Yesterday I was promised a new card would be Rush ordered overnight and I would receive it today. I was repeatedly lied to. On my 4th call to a Supervisor he said it looked like the card mailed today (I would not receive it today) and I would need to use me debit card in the meantime. I NEED TO HAVE AN ACTIVE CREDIT CARD TO PURCHASE ESSENTIALS & IN CASE OF EMERGENCY. I LIVE ALONE WITH SEVERE CHRONIC ILLNESS. I NEED A WORKING M/C DELIVERED TO MY HOME TODAY. I AM LEAVING ALL CORPORATIONS THAT MAKE MY LIFE HARDER & WORSE. THIS IS COMPLETELY UNACCEPTABLE & INEXCUSABLE WHEN THE INITIAL NON WORKING CARD IS KEY'S FAULT & HAS CREATED SO MUCH UNNECESSARY STRESS AND THIS IS NOT THE FIRST TIME KEY HAS MISTREATED ME & MY ACCOUNT. I HAVE BEEN WITH KEY SINCE I WAS 12YO; I'M 64Y0. I HAVE HAD IT!!! I WILL TRANSFER ALL MY BANKING TO A LOCAL CREDIT UNION THAT DOESN'T SUPPORT FOSSIL FUELS & FASCIST CORPORATIONS.

Review Draft: Unacceptable ATM Limitations and Costly Transfer Delays Review Title: KeyBank refuses $100 bills at ATMs while competitors handle them instantly.Review Text:KeyBank is officially the only bank I use that completely refuses to let me deposit a $100 bill at their ATM. I tried depositing a $100 bill at the Stump Road KeyBank branch ATM yesterday at 6:00 AM, and the machine rejected it. I tried again this morning, and it refused it yet again.Frustrated, I drove down the street to Citizens Bank, put the exact same $100 bill into their ATM, and it was accepted instantly without a single issue. Because KeyBank’s technology failed to accept legal tender, I was forced to deposit my money into my Citizens account and initiate an online transfer over to KeyBank. Now, KeyBank is holding my money, and the transfer is going to take 7 full days to clear.Making a basic cash deposit shouldn't require a week-long waiting game just because KeyBank's ATMs can't handle large bills. Absolutely terrible banking experience.for free Thank you,Linda Babik