KeyBankReviews of key.com

Fraud department useless. I had them deducted $545 three times out of my account. Everytime it put my account negative. They never fixed it. Just said sorry. Nothing we can do.

Customer service is the worst. They lack people skills. Carlos the manager at the North Penn location was uncaring and lacked genuine concern. He kept saying he was very busy with other clients and that I should schedule an appointment and come in talk. Since when did it take an appointment to go over getting a replacement Atm card?

My son wanted to open up his first bank account an wanted to bank with someone besides my financial institution for his own independence…so i allowed him to and OH MY GOD….that bank is horrible now the people in the branch are very nice an friendly but the bank it self the customers service on the phone is disgusting they close my sons account with out asking ME they put a hold on his money an froze it during Christmas then when he called they where nasty to him like he was a criminal its his flipping money..we went to McDonald’s to get some food after he got paid 7 hours later an he only had 16 dollars in his account I was pissed he was so embarrassed I called an the women asked me who i was WHAT ????? I said i am his mother the primary on the account she started asking me all these questions an told me it was a hold on his money thats when i lost it totally!!!!!!!!!!!!!!!!!!!!!!!! Do not bank with these people they locked his account without sending him a text or calling me what if it would have been an emergency?????? An he needed his OWN MONEY …they are very unprofessional very unprofessional 3 times 3times 3times this happen to him he is 14…he will now bank with me at TD i have been with them for 15years….his first banking experience ruined by this BS..

Key Bank warned about suspicious phishing emails being sent to customers. Key Bank then sent me a phishing email stating that a lady (who works for U.S. Bank, according to Linkedin) wanted to talk to me about my financial well-being. I assumed the email was a scam and reported it to Key Bank who then said that the phishing email did come from Key Bank. Key Bank is now phishing their own clients! I will always believe that emails sent regarding my banks or banking are bogus, because I thought I opted out of marketing messages from banks.

Horrible bank. They take months to actually process the information you give them to get your account up and running and then forever to send out a debit card. Literally any other bank would be a better option.

Nightmare trying to report account fraud,

WORST! They never pick up. Just want to change my password. Tried to do it through the website - processing error. Tried calling --- every time I'm put on hold indefinitely. Waited up to an hour last week, still couldn't get through. RIDICULOUS. EDIT: They finally fixed it after an hour and a half on hold. Issue could have been fixed with ONE LINE of HTML on website - "Change user ID if you have not logged in since XX/XX/2021" - Get a junior developer stat!

So key bank decides to close my checking acct. And sends me no notification and then when my tax return is direct deposit they dont contact me , they dont figure they should put it in my savings account that was opened the same time. They send it back so i get to wait another month mabey 2 to recieve a check.